Connie Ostyn
Nampa,ID
Summary
Impactful Quality Manager with natural talents in process improvement, cost management, and quality control. Safety-focused and forward-thinking with excellent time management and problem-solving abilities.
Hardworking Quality Manager with talents in strategic planning, statistical process control, and project management. Dedicated to ensuring improvements are implemented. Knowledge of data analytics and data management.
Highly-motivated employee looking to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Quality Manager
Lippert Components
Nampa, ID
08.2022 - Current
- Ensuring that all products met LCI Quality standards.
- Perform internal audits of production processes to identify areas of improvement and non-conformities
- Identified root causes for defects by analyzing data and production processes.
- Investigated customer complaints regarding product quality issues and developed strategies for resolution.
- Implemented quality management initiatives to ensure compliance with LCI standards.
- Provided leadership in developing best practices for continuous improvement initiatives across all departments.
- Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
- Maintained records related to product inspections, tests, calibrations and other quality control activities in accordance with applicable regulations.
- Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.
- Conducted training and testing sessions for new team members on processes, techniques and tools.
- Reviewed engineering change requests to ensure conformity with established quality standards.
- Participate in team meetings to review Quality results and communicate new and ongoing priorities.
- Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
Business Office Manager
Park Place Assisted Living
Nampa, ID
09.2020 - 07.2022
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Maintained employee records, including payroll, vacation time and benefits information.
- Invoiced Medicaid via Blue Cross or Molina/ Private Pay Residents. Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Handled confidential company information in accordance with established protocols.
- Answered phones promptly and directed calls appropriately.
- Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Reviewed invoices for accuracy to identify cost savings.
- Established and maintained filing systems to support office personnel.
- Attended and participated in continuing educational programs to optimize job performance.
- Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
- Acted as liaison between management team members, staff and external vendors.
- Trained, supervised and evaluated staff performance.
Purchasing Manager
Lippert Components
Nampa, Idaho
04.2010 - 07.2020
- Created purchase orders both Domestic & Imported for LCI production plants raw materials and ensured accuracy of information, such as pricing, payment terms and delivery dates.
- Monitored inventory levels at both Interiors and CPG plants to ensure adequate stock for production requirements and possible shortages.
- Obtained quotes from various suppliers to determine most cost-effective purchasing options.
- Negotiated contracts with vendors to secure the best possible prices for goods and services.
- Researched new sources for supplies, materials and services in order to reduce costs and improve efficiency.
- Identified potential areas of cost savings in our production supply lines or alternative solutions.
- Conducted regular vendor performance reviews to ensure quality standards were met.
- Identified obsolete inventory and created solutions for excess liquidation through creative inventory management solutions.
Education
Six Sigma - Yellow Belt Certificate
Ivy Tech Community College of Indiana
Indianapolis, IN12-2023
Med Tech /Assistance With Medications - Nursing
College of Western Idaho
Nampa, ID12-2020
CNA / Certified Nurse Aide - Nursing
BSU
Nampa, ID01-2012
Some College (No Degree) - General Studies
College of Western Idaho
Nampa, IDSkills
- SOP Development/Standard Operating Procedure
- Product / Production Quality Inspections
- Customer Issue Resolution / Problem-Solving Abilities
- Quality Process Implementation
- Team Training and Document Control
- Six Sigma knowledge and training
- Supply Management / Inventory Control
- Billing / Account Reconciliation
- Staff Management
- Data Entry
- Office Administration
- Human Resources / Payroll Processing
- Financial Accounting
- Medicaid Billing / Blue Cross & Molina
- Patient ADL/ Patient-Focused Care
- Medical Terminology Electronic Charting
- Care Plan Implementation
- Patient Assessments
- Vital Signs Monitoring
- Assistance with Medication Certified
References
References available upon request.
Timeline
Quality Manager
Lippert Components
08.2022 - Current
Business Office Manager
Park Place Assisted Living
09.2020 - 07.2022
Purchasing Manager
Lippert Components
04.2010 - 07.2020
Six Sigma - Yellow Belt Certificate
Ivy Tech Community College of Indiana
Med Tech /Assistance With Medications - Nursing
College of Western Idaho
CNA / Certified Nurse Aide - Nursing
BSU
Some College (No Degree) - General Studies
College of Western Idaho
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