Connie Otto
MANKATO,MN
Summary
Collaborative leader and dedicated problem solver with dedication to partnering with clients to engaged, promote and empower a diverse work culture. Brings 10+ years of valuable expertise to company objectives. Provides attention to detail with experience in coordinating projects, programs and improvements. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Program Manager
Scholarship America
08.2014 - Current
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Client Service Manager
Asset Discovery Corporation
07.2013 - 06.2024
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Collaborated with cross-functional teams for better service delivery and client experience.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Nurtured long-term relationships with clients, fostering loyalty and business growth opportunities.
- Identified new business opportunities through proactive market analysis and engagement with potential clients.
Home Depot
Kitchen Design Consultant
04.2012 - 07.2013
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
Sales Support Specialist
Navitor
05.2006 - 11.2009
- Boosted sales performance by providing timely and efficient support to the sales team.
- Streamlined sales processes for increased revenue generation through effective communication and collaboration with cross-functional teams.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Contributed to the achievement of sales targets by assisting in lead generation and prospecting activities.
- Optimized sales presentations by creating compelling marketing materials, proposals, and product demonstrations.
- Increased client retention rates with diligent follow-up on leads, accounts, and contracts.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
Education
Associate of Applied Science - Business Management
South Central College
Mankato, MN12.2011
Associate of Applied Science - Marketing Management
South Central College
Mankato, MN12.2011
Associate of Arts - Liberal Arts And Sciences
South Central College
Mankato, MN12.2011
Skills
- Operations Management
- Data Analysis
- Project Management
- Vendor Relationship Management
- Contract Development
- Partnership Development
- Customer Service
- Strategic Planning
- Program Reviews
- Program Leadership
- Problem-Solving
- Cross functional Team Builder
Social Security Number
30817
Recipient Name
Julio Vera-Cruz
Program Year
0
Sms Id
0
Additional Check Information
System, Reimbursement, 05/, YSA, EGIS, 388450, 03/20/18, $3,369.60, 03/27/18, V
Check Recipient Information
BCBSMA, Blue Cross and Blue Shield of Massachusetts, Connie Otto
Senior Manager
Casey Rubischko
Timeline
Program Manager
Scholarship America
08.2014 - Current
Client Service Manager
Asset Discovery Corporation
07.2013 - 06.2024
Home Depot
Kitchen Design Consultant
04.2012 - 07.2013
Sales Support Specialist
Navitor
05.2006 - 11.2009
Associate of Applied Science - Business Management
South Central College
Associate of Applied Science - Marketing Management
South Central College
Associate of Arts - Liberal Arts And Sciences
South Central College
Similar Profiles
Lisandra ToribioLisandra Toribio
NA at Scholarship NSF S-STEM ScholarshipNA at Scholarship NSF S-STEM Scholarship
Lincoln J. HooverLincoln J. Hoover
Founder at Landon Leighton Memorial ScholarshipFounder at Landon Leighton Memorial Scholarship
Amina OliverAmina Oliver
Miss Juneteenth Queen Tri-Cities at Miss Juneteenth Scholarship ProgramMiss Juneteenth Queen Tri-Cities at Miss Juneteenth Scholarship Program
Myra NeumannMyra Neumann
Night Manager at Firehouse Subs/Blaze PizzaNight Manager at Firehouse Subs/Blaze Pizza
Kaiden LeintzKaiden Leintz
Deli Clerk at Jersey Mike's SubsDeli Clerk at Jersey Mike's Subs