Connie Parks
Shelbyville,KY
Summary
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.
Overview
18
18
years of professional experience
Work History
Housekeeper
Maple Grove Senior Living
10.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Secretary/Bookkeeper
New Horizon Septic and Excavating
10.2023 - 10.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Owner/Operator
Connie's Creations
03.2015 - 10.2024
- Managed day-to-day business operations.
- Prioritized and organized tasks efficiently accomplish service goals
- Identified needs of customers promptly and efficiently
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversations through use of effective interpersonal and people skills
- Exceeded customer satisfactions by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performances
- Completed day-to-day duties accurately and efficiently.
Stylist
Dream Salon & Spa
01.2008 - 03.2015
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Increased client confidence by teaching them how to style their outfits appropriately for various situations.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Resolved guest complaints about service or style.
- Coordinated supplies and product.
- Made sure stylist and customers had the products that they needed at all times.
Education
Customer Service And Bank Teller -
U of L University
Louisville, Ky11-1984
Cosmetologist License - Cosmetologist
Jeffersontown Beauty College
Louisville, KY12-1979
High School Diploma -
Eastwood Educational Center
Louisville, KY05-1979
Skills
- Customer service
- Teamwork
- Organization
- Keyboarding skills
- Calendar management
- Multi-line phone systems
- Supply restocking
- Relationship management
- Dependable and reliable
- Attention to detail
- Quick learner
Timeline
Housekeeper
Maple Grove Senior Living
10.2024 - Current
Secretary/Bookkeeper
New Horizon Septic and Excavating
10.2023 - 10.2024
Owner/Operator
Connie's Creations
03.2015 - 10.2024
Stylist
Dream Salon & Spa
01.2008 - 03.2015
Customer Service And Bank Teller -
U of L University
Cosmetologist License - Cosmetologist
Jeffersontown Beauty College
High School Diploma -
Eastwood Educational Center
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