Connie Collins
Mundelein,IL
Summary
Accomplished administrative professional with extensive experience managing all facets of school operations, including admissions, enrollment, billing, compliance, fundraising, events, facilities, marketing, and program development. Served as a Trusted Executive Partner to the Head of School and Director of Operations, providing seamless executive support while representing the school’s mission and values. Known for precision, creativity, and a commitment to excellence, with expertise in student record management, regulatory compliance, and state reporting, consistently delivering exceptional experiences for students, families, and staff while optimizing operational efficiency.
Overview
23
23
years of professional experience
Work History
Administrative Services Director/Office Manager
Montessori Academy of North Hoffman, Hoffman Estates
02.2022 - 06.2025
- Provided executive support to Head of School, Director of Operations, and Site Directors, ensuring smooth daily operations aligned with school mission.
- Served as face of the school, greeting families, managing front office communications, and coordinating tours and open houses.
- Managed full admissions cycle, enrollment tracking, student records, and family communications.
- Planned and executed school-wide events and fundraising initiatives, increasing community engagement and supporting financial goals.
- Oversaw event logistics including scheduling, vendor coordination, supplies, décor, and day-of execution.
- Acted as on-site leadership during events, ensuring seamless operations and staff support.
- Directed facilities, custodial, and kitchen operations, coordinating vendors, maintaining safety standards, and managing supplies.
Behavioral Health Specialist
Lurie Children's - Town & Country Pediciatrics
08.2004 - 08.2021
- Coordinated patient intake processes, verifying demographics, insurance coverage, and referral information for accuracy and compliance.
- Conducted initial screenings and assessments to identify patient needs and determine appropriate services.
- Scheduled appointments, evaluations, and follow-ups, ensuring timely access to care.
- Managed electronic health records (EHR/EPIC), documenting patient information, assessments, and treatment plans with accuracy.
- Collaborated with clinical teams, providers, and external agencies to support smooth care transitions and service coordination.
- Communicated program information and care options to patients and families with empathy and clarity.
- Maintained strict confidentiality and HIPAA compliance when handling sensitive patient data.
- Assisted with crisis intervention support, escalating urgent cases and coordinating rapid response with clinicians.
- Tracked referrals, authorizations, and insurance approvals, minimizing delays in service delivery.
- Supported office operations through phone coverage, patient communication, and administrative tasks as needed.
Supervisor Front Office Operations
Lurie Children’s-Town & Country Pediatrics
06.2002 - 08.2021
- Led and developed front-office staff, overseeing payroll, scheduling, calendar management, performance evaluations, corrective actions, and ongoing training.
- Optimized patient scheduling and provider coordination, improving workflow efficiency and enhancing the overall patient experience.
- Created and implemented orientation and training programs, strengthening onboarding processes and staff readiness.
- Oversaw office inventory, procurement, cash handling, and financial reporting, ensuring accuracy, compliance, and accountability.
- Collaborated with leadership teams across multiple locations to standardize procedures, align goals, and improve cross-departmental efficiency.
- Served as a primary point of contact for patient concerns and operational challenges, providing real-time solutions and support to staff and families.
Education
High School Diploma -
St. Benedict's High School
ChicagoEMT, CPR-Certification - undefined
Wilber Wright College
12.2000
Skills
- School Operations Management
- Strategic Event Planning & Execution
- Admissions & Enrollment Coordination
- Parent & Community Relations
- Calendar & Schedule Management
- Staff & Leadership Support
- Vendor & Facilities Oversight
- Tuition & Billing Administration
- Budgeting & Supply Procurement
- Compliance & Licensing Knowledge
- Communication & Conflict Resolution
- Office Systems & Recordkeeping
- Student Information Systems (SIS)
- Team Leadership & Collaboration
- Organizational Development
- Fundraising & Development Support
- Problem Solving & Crisis Management
- Project Coordination & Follow-Through
- Attention to Detail & Process Improvement
Timeline
Administrative Services Director/Office Manager
Montessori Academy of North Hoffman, Hoffman Estates
02.2022 - 06.2025
Behavioral Health Specialist
Lurie Children's - Town & Country Pediciatrics
08.2004 - 08.2021
Supervisor Front Office Operations
Lurie Children’s-Town & Country Pediatrics
06.2002 - 08.2021
EMT, CPR-Certification - undefined
Wilber Wright College
High School Diploma -
St. Benedict's High School
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