Connie Pennington

• Managed day-to-day business operations.
• Buyer and procurement manager of products bought for resale.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Consulted with customers to assess needs and propose optimal solutions.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Assist cashiers as required.
• Assist Front Manager in projects as requested.
• Manage employee break schedules for night crew.

Managed distribution client accounts both nationwide and

internationally engaging in problem solving strategies for

clients developing applications of microprocessors usage

in military, aerospace and automobile industries.

• Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
• Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
• Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
• Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
• Optimized distribution processes by implementing efficient inventory management systems.
• Increased client retention by providing superior customer service.
• Conducted regular performance reviews for distribution staff, providing constructive feedback and setting goals for improvement.
• Negotiated contracts with carriers, resulting in cost savings and improved service levels for the company.
• Assisted in budget preparation, ensuring effective allocation of resources for optimal distribution performance.
• Implemented cross-training initiatives for employees, increasing overall productivity and operational efficiency within the department.
• Drove revenue through effective sales strategy while evaluating and correcting profit loss areas .
• Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
• Collaborated with other managers to develop comprehensive logistics strategies that aligned with broader organizational goals.
• Negotiated contracts with suppliers and customers to provide best cost and delivery terms.
• Collaborated with manufacturing and supply chain management.
• Onsite meetings with distribution clients both nationwide and internationally to assess client needs, strategies and goals from a production and financial application standpoint.

• Negotiated contracts with vendors to secure favorable terms for the business.
• Implemented effective financial management practices, improving cash flow and profitability.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
• Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
• Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
• Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
• Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
• Fostered strong professional network and partnership building skills to connect with quality leads.
• Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Observed each employee's individual strengths and initiated mentoring programs to increase efficiency.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Increased customer satisfaction by providing high-quality services and timely communication.

• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
• Served as Office Manager/Administrator responsible for HR, government compliance, correspondence, Accounts Payable, Accounts Receivable, Inventory Control, Customer complaints and resolution, OSHA requirement,
• Trained and motivated employees to perform daily business functions.
• Assessed income and expenses and adapted plans to improve profit levels.