Mayra Burgos
Rochester,NY
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Eger to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Customer Service Specialist Head Cashier
Lowes Home Improvement Stores
05.2000 - 01.2024
- Boosted store sales through knowledgeable product recommendations and upselling techniques.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed refunds and exchanges in accordance with company policy.
- Collaborated closely with the management team to identify areas of improvement within the customer service department.
- Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Streamlined checkout process for quicker service, implementing effective cash handling procedures.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
No Degree -
New Free Academy
Newburgh06.1986
Skills
- Creative Thinking
- Policies and Procedures
- Cash Drawer Balancing
- Relationship Building
- Cash handling and management
- Customer Service
Timeline
Customer Service Specialist Head Cashier
Lowes Home Improvement Stores
05.2000 - 01.2024
No Degree -
New Free Academy