Summary
Work History
Education
Skills
Timeline
Generic

Connie Pinckney

Covington,Georgia

Summary

‘Diligent and personable customer service representative seeking a at home position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment at my home office. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.’ Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

MDLIVE

  • Sechedule patients for therapist and medical assistance and input issue and updated medical health profile and helped with Rx updates and input and placed patients in virtual waiting room
  • Interact with a wide demographic , providing an exemplary level of customer service for the Patient.Input insurance information and registered depedants.Willingness to Assist patients for consulations with Doctors.Thorough and Empathetic interactions.

SYKES

  • Provided customer service via inbound calls regarding prepaid card solutions, updating customer information and ensuring accurate entry of contact information, troubleshooting,identifying and solving the root cause of problems
  • Assistedcustomers with inquiries and resolved basic support issues such as balance and transaction inquiries, card activations and delivery inquiries
  • Delivered consistent, high quality professional interactions while meeting program quality guidelines.

Norwegian Cruise Line

  • Answers in-bound telephone calls from travel partners and/or direct guests remote home calll center.Quotes prices and availability including cross-selling and up-selling
  • Secures bookings
  • Services existing bookings including making changes to reservations, accepting and recording payments and assisting travel partners with arranging guest preferences
  • Researches and provides information in order to accommodate special needs
  • Enters required information into systems and maintains an accurate history of each reservation and any associated transactions
  • Uses multiple data base systems, internal computer programs and various computer-based resources
  • Conducts basic research for the purpose of problem resolution and communicates solutions to travel partners and/or guests
  • Directs non-routine matters to the appropriate Norwegian Cruise resource for special handling and resolution

Education

LISCENSED PRACTICAL NURSE -

GEORGIA PERIMETER COLLEGE
12.2004

GED -

NEWTON HIGH SCHOOL
12.1989

Skills

  • Friendly, Positive Attitude
  • Microsoft Word
  • Google Drive
  • Team Management
  • Analytical

Timeline

MDLIVE

SYKES

Norwegian Cruise Line

LISCENSED PRACTICAL NURSE -

GEORGIA PERIMETER COLLEGE

GED -

NEWTON HIGH SCHOOL

Connie Pinckney