Summary
Work History
Education
Skills
Timeline
Generic

Connie Pitchford

Richmond,VA

Summary

Highly motivated human resources professional with over 8 years of experience in people operations management and service implementation. Proven track record in developing and establishing customerbased programs and services. Strong interpersonal skills with a commitment to process improvement, employee development, and with an emphasis on HR operations and recruitment.

Work History

HR Assistant

Virginia Department of Health
Richmond, VA
  • Manage and update personnel files for multiple VDH central offices, ensuring accuracy and compliance
  • Demonstrates proficiency in recruitment processes by screening resumes and coordinating interviews
  • Collaborated with HR Leave Coordinator on the TEA Push Project, resolving over 90% of time sheet discrepancies
  • Provide expert support in handling complex HR requests, offering guidance and recommendations aligned with VDH policies and procedures
  • Collaborate with HR Analysts and Business Partners to streamline separation and termination processes, enhancing efficiency and compliance
  • Completes all employee data transactions in F&A to include new employee processing and changes to employee records
  • Conducts audits on recruitment files to mitigate risks and ensure organizational compliance, supporting management in identifying potential liabilities
  • Serves as a liaison between employee and pa

Patient Access Representative

VCU Health
Richmond, VA
  • Managed and scheduled over 80 STAT appointments, demonstrating strong organizational and coordination skills in patient care
  • Presented training sessions on access and reimbursement services, achieving a 95% satisfaction rate among participants
  • Implemented a streamlined workflow process, "The Week Ahead," enhancing productivity and accountability for assigned tasks
  • Ensured strict adherence to HIPAA Privacy regulations and maintained confidentiality in handling sensitive information
  • Demonstrated proficiency in crisis management, processing over 20 patient request messages daily with consistent adherence to deadlines
  • Reviewed and assessed accounts to improve collectability, achieving recognition as a top performer in collecting patient past due balances.

HR Intern

General Electric
Remote
  • Analyzed and coached leadership on Compensation and Benefits strategies, employing an Excel spreadsheet to assess compa-ratios for a team of over 100 employees
  • Delivered developmental feedback to inspire growth and progress among employees
  • Conducted research on HR best practices, industry trends, and compliance issues
  • Applied comprehensive knowledge of Lean principles methodologies to improve work culture processes.

Patient Service Representative

Patient First
Richmond, VA
  • Registered and provided personalized guidance to more than 60 patients on completing financial forms
  • Efficiently managed phone inquiries, promptly addressing patient concerns
  • Oversaw daily financial operations, including cash handling, reconciliations, and maintaining deposits while ensuring strict adherence to operational guidelines.

Program Support/Administrative Assistant

VCU Health
Richmond, VA
  • Implemented a new post-surgical system to track turnover rates from the operating room, leading to improved patient wait times and turnover efficiency
  • Facilitated the preparation, maintenance, and processing of patient and unit activities with a focus on comprehensive data and records management
  • Oversaw procurement operations and managed inventory for administrative nursing supplies, including invoice processing
  • Revised and prepared critical documents and perioperative reports essential for the surgical department's operations.

Education

Bachelor of Science in Business with a Concentration in Human Resources -

Virginia Commonwealth University
Richmond, VA
05.2026

Skills

  • HRIS
  • Data Analysis & Data Entry
  • Conflict Management
  • Project Management
  • Recruiting & Onboarding
  • HR Audits
  • Everify
  • MS Office
  • Teamwork & Collaboration
  • Time Management
  • Operations Management
  • Program Implementation

Timeline

HR Assistant

Virginia Department of Health

Patient Access Representative

VCU Health

HR Intern

General Electric

Patient Service Representative

Patient First

Program Support/Administrative Assistant

VCU Health

Bachelor of Science in Business with a Concentration in Human Resources -

Virginia Commonwealth University

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Connie Pitchford