Connie Puig
Enoch,UT
Summary
Experienced professional seeking a challenging career in administration and technology. Committed to contributing to organizational goals through exceptional administrative, IT, and customer service skills. Demonstrated ability to deliver excellent customer service, adapt quickly to new technologies, and communicate effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Deseret Industries
The Church Of Jesus Christ Of Latter-day Saints
Cedar City, Utah
12.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Owner/Operator, Computer Technician
A+ Basic Computer Maintenance
Enoch, Utah
09.2014 - Current
- Managed daily operations of business, including hiring and training staff.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Led startup and creation of operational procedures and workflow planning.
- Developed strategic plans to increase profitability and efficiency.
Technical Writer
4TE LLC
Cedar City, Utah
12.2020 - 12.2022
- Reviewed and edited technical documents for accuracy, clarity, and grammar.
- Conducted interviews with developers and engineers to gain an understanding of the products being documented.
- Proofread documents for accuracy before publication.
- Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
- Collaborated with engineers, product managers and instructional designers in development of internal and external user manuals.
- Worked with internal team to obtain in-depth understanding of products.
Data Analyst
Metalcraft Technologies
Cedar City, Utah
03.2020 - 12.2020
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Gathered requirements from stakeholders to design data models and reports.
- Translated raw data into meaningful information using statistical techniques.
- Defined KPIs based on collected data sources.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
Network Operations Technician
Strata Networks
Vernal, Utah
06.2017 - 06.2020
- Monitored system performance to ensure availability of services to authorized users.
- Performed troubleshooting activities on various network components including hardware, software and applications.
- Provided technical support for customers regarding network configuration issues.
- Configured DNS servers and DHCP services for local area networks.
- Provided training sessions for junior members of the team regarding basic networking concepts.
- Resolved routing, wireless and other network-related issues.
- Communicated technical information in easily understood terms to non-technical individuals.
- Maintained positive working relationship with fellow staff and management.
Bus driver
IRON COUNTY SCHOOL DISTRICT
08.2013 - 06.2016
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
- Performed pre-trip inspection and mechanical checks before scheduled run.
Education
Master of Science - Information Technology
Western Governor's University
Salt Lake City05-2022
Bachelor of Science - Information Technology
Western Governor’s University
Salt Lake City, UT04.2019
Skills
- Excellent customer service skills
- Quick learner
- Advanced computer skills
- Strong written and verbal communication
- Energetic and organized
- Attention to detail
- MS Office
- Team Management
- Reliable and trustworthy
- Organization and Time Management
Certification
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- CompTIA Project+
- CompTIA Linux+
- Certified Associate in Project Management (CAPM)
Affiliations
- Utah Summer Games Volunteer, 2009-2013
- Boy Scouts of America Volunter, 2006-2014
References
References available upon request.
Timeline
Deseret Industries
The Church Of Jesus Christ Of Latter-day Saints
12.2021 - Current
Technical Writer
4TE LLC
12.2020 - 12.2022
Data Analyst
Metalcraft Technologies
03.2020 - 12.2020
Network Operations Technician
Strata Networks
06.2017 - 06.2020
Owner/Operator, Computer Technician
A+ Basic Computer Maintenance
09.2014 - Current
Bus driver
IRON COUNTY SCHOOL DISTRICT
08.2013 - 06.2016
Master of Science - Information Technology
Western Governor's University
Bachelor of Science - Information Technology
Western Governor’s University
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