Connie Ragudos
Seattle,WA
Summary
Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication. Able to adapt to changing schedules and work flexible hours to meet business needs.
Overview
17
17
years of professional experience
Work History
Operations Manager
ABM Parking Services
02.2016 - 01.2019
- Managed vendor relationships to negotiate contracts and improve supply chain efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Cash-Services Representative
Bank of America
08.2008 - 01.2019
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers with account management and transaction processing, enhancing overall satisfaction.
- Collaborated with team members to streamline operational processes and improve service delivery efficiency.
- Trained new hires on company policies, procedures, and customer service best practices to ensure consistent performance.
- Reviewed account discrepancies and executed resolutions, maintaining accuracy in financial operations.
- Maintained productivity and quality standards at all times.
- Identified and resolved discrepancies and errors in customer accounts.
Project Manager
ABM Parking Services
04.2025 - Current
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress, and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Analyzed project performance data to identify areas of improvement.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Office Manager
Columbia Tower Club
01.2019 - 04.2024
- Coordinated office operations, ensuring efficient workflow and organization of daily activities.
- Supported onboarding processes for new employees, providing essential training materials and resources.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Education
Certification - Micro Computer System
Computer Learning Center
Los Angeles07-1991
High School Diploma -
Delano High School
Delano06-1990
Skills
- Project management
- Client Relations
- Customer relations
- Staff management
- Risk management
- Project estimation and bidding
- Budget control
- Coaching and mentoring
- Cost control
- Project tracking
- Advanced problem solving
- Team bonding
- Compliance monitoring
- Project planning
- Project planning and development
- Project scheduling
- Microsoft Office Tools
Timeline
Project Manager
ABM Parking Services
04.2025 - Current
Office Manager
Columbia Tower Club
01.2019 - 04.2024
Operations Manager
ABM Parking Services
02.2016 - 01.2019
Cash-Services Representative
Bank of America
08.2008 - 01.2019
Certification - Micro Computer System
Computer Learning Center
High School Diploma -
Delano High School
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