Summary
Overview
Work History
Education
Skills
Timeline
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Connie Ramirez

Connie Ramirez

Fort Worth,TX

Summary

Self-directed, resourceful and passionate administrative professional looking for a position as an Administrative Assistant with a growing company. Brings strong communication and organizational skills to provide effective support to the office and flexible in providing excellent service to customers.

Knowledgeable [Desired Position] with solid history in resolving complex customer issues efficiently and with high satisfaction rates. Proven track record in identifying root causes and implementing effective solutions. Demonstrated ability in conflict resolution and effective communication.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

26
26
years of professional experience

Work History

Senior Resolution Coordinator, CLT Contact Center

Walmart ECommerce
04.2019 - Current
  • Served as a subject matter expert in dispute resolution, providing guidance and training to new hires on best practices.
  • Developed detailed reports on case resolutions that contributed to continuous improvement initiatives within the organization.
  • Achieved high levels of client satisfaction through empathetic listening skills and effective communication strategies during difficult conversations.
  • Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.
  • Provided exceptional service to clients by promptly addressing their concerns, resulting in increased customer retention rates.
  • Maintained a high level of confidentiality when handling sensitive information related to disputes or legal matters.
  • Expedited issue resolution by identifying patterns and trends in customer complaints, informing proactive measures for improvement.
  • Promoted a positive work environment by fostering open communication channels among team members and encouraging collaboration towards common goals.
  • Increased department efficiency through thorough documentation of case details, leading to well-informed decision making.
  • Managed high volumes of cases while maintaining a strong focus on quality assurance and adherence to company policies.
  • Enhanced team productivity by implementing effective communication channels and providing regular feedback to staff members.
  • Collaborated with various departments to resolve complex cases, ensuring a seamless experience for customers.
  • Improved customer satisfaction by addressing and resolving complaints in a timely and efficient manner.

Business Development Center Representative

Rairdon Automotive Group
12.2016 - 04.2018
  • Delivered excellent customer service in scheduling appointments and generating leads for service and sales, which included our new as well as established customers at all (11) locations.
  • Answered incoming calls and scheduled appointments for service and acquisition leads
  • Answered questions regarding pricing and time required for services.
  • Worked with service advisors and service managers at all (11) locations, to ensure the best possible service experience.
  • Worked with management team to increase inbound business.

Customer Service/ Administrative Assistant

Whirlwind Clean and Green
07.2016 - 12.2016
  • Responsible for the efficient delivery of excellent customer service and timely resolution of customer needs. Positive and eager attitude. Ability to take initiative and support staff as needed.
  • Worked closely with Office Manager preparing a live schedule for all field crews and staffing as well as all 13 locations within 3 states.
  • Processed daily customer inquiries/requests/complaints
  • Answered all customer calls, assessed their situation and routed them too the correct department, depending on their requests
  • Relayed work orders, messages and any other pertinent information regarding the service, to the crews
  • Scheduled crews to appropriate locations according to customer requests, specifications and needs
  • Received and prepared work orders

Administrative Assistant

E3 Diagnostics, MSR West
07.2015 - 04.2016
  • Assist Office Administrator in all aspects of business and running office, including but not limited to the duties listed below for an Audiology Equipment Sales & Repair office.
  • Answer all incoming calls and handle appropriately
  • Serve as a common point between the Sales Manager, service technicians and corporate personnel
  • Maintain customer database
  • Run all business processes according to company procedure. Identify and implement additional office procedures to help the office maintain efficiency
  • Maintain files, making sure that all service/sales paperwork is readily available to all office personnel
  • Assist in doing customer quotes for service and equipment
  • Track and follow customer orders through the system, from ordering through installation. To include making sure all paperwork is accurate, completed and submitted in a timely fashion
  • Receiving and shipping of equipment/parts that come through the local office
  • Send out monthly calibration due letters and follow up with customers to make sure calibrations are scheduled appropriately
  • Create, maintain and communicate technician schedules including annual calibrations, installations, routine service, and emergency repairs
  • Schedule and coordinate all in-house repairs
  • Ensure technicians have the pertinent information related to service calls in a timely manner and appropriate format
  • Review and submit all service calls for invoicing
  • Order all parts as necessary and ensure POs get to appropriate parties
  • Work with the Sales Team and technicians to identify ways to acquire new prospects/customers
  • Follow up on overdue invoices for collection
  • Run reports as necessary
  • Schedule and participate in office meetings. Kept notes to ensure that appropriate follow-up occurred

Administrative Assistant

Carter Volkswagen & Subaru
05.1999 - 07.2015
  • Responsible for providing leadership for Administrative matters with regards to reception staff including hiring & training. Reported regularly to Managers on the overall performance of the dealership.
  • Close working relationship with Dealership Owner and all Managers & Department heads which allowed me to anticipate needs of the departments and oversee and prepare the staff accordingly
  • Manage and authorize work schedules, including vacation & sick leave
  • Consider my staff’s professional questions and concerns and addressed them in timely manner
  • Trained receptionists/cashiers in dealing with customer concerns/complaints in an effective and professional manner
  • Balancing daily cash sales for Service and Parts departments
  • Reconciling repair orders and parts tickets to spreadsheet analysis
  • Working with AR/AP to balance and process finances accordingly
  • Kept customer data base up to date continually
  • Stayed in constant communication with all departments regarding documentation of Sales Orders, Purchase Orders, Billing and follow through by tracking all orders through to completion
  • Coordinated and lead daily meetings of department managers, to discuss and keep them apprised of situations and general temperature of moral. Discussed current events and expectations of ourselves and our staff, always looking for ways to improve

Education

Licensed Esthetician - Esthetics

Milan Institute of Cosmetology
Everett, WA

High School Diploma -

Bothell High School
Bothell, WA

Skills

  • Ability to work independently
  • Attention to detail, organized
  • Ability to multi-task, resourceful
  • Strong communication skills, written and verbal
  • Ability to create and manage timelines/Scheduling
  • Answering and re-directing multi-line telephone calls in a clear and confident manner
  • Microsoft Office
  • Light Accounts Payable & Receivable Experience
  • Assertiveness
  • De-escalation techniques
  • Deductive reasoning

Timeline

Senior Resolution Coordinator, CLT Contact Center

Walmart ECommerce
04.2019 - Current

Business Development Center Representative

Rairdon Automotive Group
12.2016 - 04.2018

Customer Service/ Administrative Assistant

Whirlwind Clean and Green
07.2016 - 12.2016

Administrative Assistant

E3 Diagnostics, MSR West
07.2015 - 04.2016

Administrative Assistant

Carter Volkswagen & Subaru
05.1999 - 07.2015

Licensed Esthetician - Esthetics

Milan Institute of Cosmetology

High School Diploma -

Bothell High School

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Connie Ramirez