Summary
Overview
Work History
Education
Skills
Timeline
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Connie Ramsey

Kannapolis,NC

Summary

Dynamic administrative professional with 5+ years of experience in customer service, office administration, and warehouse management. Expertise in MS Office Suite, insurance verification, and data entry, with a proven ability to streamline operations and enhance productivity. Known for excellent communication, problem-solving abilities, and a pragmatic approach to overcoming challenges. Adept at working independently and within teams to meet business goals and deadlines.

Overview

14
14
years of professional experience

Work History

Office Administrator

Tegrasoft
Concord, North Carolina
08.2016 - Current
  • Managed daily production reports and ensured smooth operations for warehouse activities, including inventory discrepancies and BOL maintenance.
  • Facilitated accurate and timely processing of all warehouse picking sheets and production schedules.
  • Managed email inquiries, deliveries, and ensured proper supply levels to maintain warehouse productivity.
  • Collaborated with management to ensure proper flow of orders for production.
  • Maintained a 100% accuracy rate in report generation and inventory tracking.

Sales Associate

Sprint
Concord, NC
02.2015 - 07.2016
  • Opened new accounts and handled customer inquiries regarding service upgrades and discount programs.
  • Processed bill transactions, performed rate plan analysis, and provided excellent customer service to optimize client satisfaction.
  • Consistently exceeded monthly sales targets by 15%, through client education, and upselling strategies.

Customer Service Representative

Convergys call center
Charlotte, NC
05.2013 - 01.2015
  • Assisted customers via inbound calls, offering solutions and promoting products and services while maintaining professional communication.
  • Met and exceeded sales targets, documented customer interactions, and maintained detailed records to ensure data accuracy.

Customer Service Representative

ACNielsen ORG-MARG
Kannapolis, NC
06.2010 - 02.2013

Education

Associate of Applied Science - Criminal Justice

Rowan Cabarrus Community College
Concord, NC
05-2014

Skills

  • Staff Management
  • Technical Support
  • Customer Service Expertise
  • Administrative Support
  • Itinerary Planning
  • Payroll Management
  • Inventory Management

Timeline

Office Administrator

Tegrasoft
08.2016 - Current

Sales Associate

Sprint
02.2015 - 07.2016

Customer Service Representative

Convergys call center
05.2013 - 01.2015

Customer Service Representative

ACNielsen ORG-MARG
06.2010 - 02.2013

Associate of Applied Science - Criminal Justice

Rowan Cabarrus Community College

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