Connie Ranes
Toledo,OH
Summary
Diligent and collaborative professional with a strong work ethic, excelling in team environments and possessing the ability to effectively manage own time. Proven track record of delivering results, confident that skills and dedication would make a valuable asset to your organization.
Overview
14
14
years of professional experience
Work History
Insurance Verification Specialist
Harbor Light Oral & Maxillofacial Surgeons
06.2021 - 11.2024
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
- Coordinated with care teams across various departments to ensure seamless integration of verified coverage information into overall treatment planning.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Records Clerk
Westside Ortho group St. Lukes Hospital
09.2018 - 05.2019
- I check in patients and answer phones for a very busy office
- File important medical records for patients in the appropriate spot in their record
- I also make sure that the office runs smoothly, and keep the patients updated if the physician is running late
Medical Records Clerk
Ohio Living Home Health and Hospice
10.2016 - 08.2018
- Answer a busy phone system, sort through e-faxes, triage them, send them to the appropriate people
- Assure that all the patients important papers, tests results, orders and any other pertinent information are uploaded into the patient's chart
Medical Receptionist
Flower Family Medicine
01.2013 - 01.2016
- Checked in and out patients, answered busy phones, checked faxes, faxed documents to the appropriate office, put responses in the patients Medical record
- Communicated with physicians in-person and electronically with very important information, and sorted, delivered and opened mail that came in the mail
Medical Receptionist
St. Luke's Family Medicine
01.2011 - 01.2013
- Checked in and out patients daily, answered phones for a busy medical office
- I also faxed important documents to other physicians offices and communicated with our doctor's in-person and electronically on our program through the office
- Called patients with the responses from the physician
Education
No degree Attained - Business
Owens Community College
Perrysburg, OH06.1992
College prep -
Maumee High School
01.1990
Skills
- EXCEL
- MICROSOFT WORD
- WORD
- Medical Records
- Scheduling
- Epic
- EMR
- Receptionist
- Training
- Outlook
- Clerical
- Microsoft Excel
- Medical Receptionist
- Medical Office Experience
- Computer Skills
- Customer service
- Microsoft Outlook
- Driving
- Medical Scheduling
- Office Administration
- Patient Care
- Triage
- HIPAA
- Medical Terminology
- Microsoft Office
References
Available upon request.
Skillssummary
Strong people skills, work without interruptions, works well with others, comfortable with learning anything that I need to so that I may do my job successfully.
Timeline
Insurance Verification Specialist
Harbor Light Oral & Maxillofacial Surgeons
06.2021 - 11.2024
Medical Records Clerk
Westside Ortho group St. Lukes Hospital
09.2018 - 05.2019
Medical Records Clerk
Ohio Living Home Health and Hospice
10.2016 - 08.2018
Medical Receptionist
Flower Family Medicine
01.2013 - 01.2016
Medical Receptionist
St. Luke's Family Medicine
01.2011 - 01.2013
No degree Attained - Business
Owens Community College
College prep -
Maumee High School
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