Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connie Reese

Fort Lauderdale,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Adept individual with more than 27 years working as Manager . Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Patient Care Coordinator

Holy Cross Health
09.2021 - Current
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.

Assistant Property Manager

Urban League Greater Miami
03.2013 - 12.2015
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Kept accurate records of all resident and tenant correspondence.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Processed security deposit refunds.

General Manager

Checkers Rally's
11.2009 - 01.2013
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Interim Executive Director

M.O.V.E.R.S Inc.
01.1997 - 09.2009
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
  • Built relationships with donors, government officials and other organizations to secure funding and support for organization.

Education

Bachelor of Arts - BUINESS ADMINSTRATION

SUFFIELD UNIVERSITY
Twin Falls, ID
06.2005

Skills

  • Critical Thinking Skills
  • HIPAA Compliance
  • Organizational Skills
  • Appointment Scheduling
  • Multitasking ability
  • Customer Service
  • Patient confidentiality
  • Verbal and written communication

Timeline

Patient Care Coordinator

Holy Cross Health
09.2021 - Current

Assistant Property Manager

Urban League Greater Miami
03.2013 - 12.2015

General Manager

Checkers Rally's
11.2009 - 01.2013

Interim Executive Director

M.O.V.E.R.S Inc.
01.1997 - 09.2009

Bachelor of Arts - BUINESS ADMINSTRATION

SUFFIELD UNIVERSITY
Connie Reese