CONNIE REYES
Hereford,TX
Summary
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Thomas E Creek VA Hospital Medical Center
04.2024 - 03.2025
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Customer Advocate
Health Care Services Corporations
07.2023 - 02.2024
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Production Worker
Cargill Nutrtion
06.2021 - 10.2021
- Intestine cleaner for production line
- Follow production rules and regulations
Customer Service Rep
Gebo's
03.2021 - 06.2021
- Maintained clean and organized inventory
- Rotated seasonal clothing and accessories
- Assisted customers with inventory and questions
- Answer Multi-Line telephone using departmental procedures in routing/transferring calls
- Perform daily store tasks; answer phone, relay messages, fax documents, greet and assist store customers, filing and data entry
- Prepare inventory documents
- Responsible for money intake
CNA
Prairie Acres Nursing Home/Friona Heritage
01.2019 - 06.2019
- Maintain all Elderly care records according to state regulations
- Nurses assistant as needed for elderly
- Assisted with daily activities
General Labor
Azteca Miliing
07.2018 - 09.2018
- Janitorial services
- Responsible for reprocessing product according to standards
Security Guard
ABM Security
01.2015 - 01.2017
- Proficient in data entry and retrieval
- Prepare documents
- Knowledgeable in policy and procedures
- Supervise all grounds during shift
- Responsible for trailer inspections
Education
CNA-Certification -
01.2019
High School Diploma -
01.2014
Skills
- Bi-Lingual-Spanish
- Various Office Duties
- Staff Development & Training
- Microsoft Office Pro
- Report & Document Preparation
- Records & Inventory Management
- Meeting & Event Planning
- Document preparation for Standards
- CPR Certified
- Medical Terminology
- HIPPA and patient privacy policies
- Excellent communication skills
Certification
- Infection Control Certificate(IC)-Various providers offer courses that certify knowledge in preventing the spread of infections within healthcare facilities.
- Geriatric Nursing Assistant Certification (GNA) - State Boards of Nursing in some states.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Languages
Spanish
Native or Bilingual
Timeline
Certified Nursing Assistant - Thomas E Creek VA Hospital Medical Center
04.2024 - 03.2025
Customer Advocate - Health Care Services Corporations
07.2023 - 02.2024
Production Worker - Cargill Nutrtion
06.2021 - 10.2021
Customer Service Rep - Gebo's
03.2021 - 06.2021
CNA - Prairie Acres Nursing Home/Friona Heritage
01.2019 - 06.2019
General Labor - Azteca Miliing
07.2018 - 09.2018
Security Guard - ABM Security
01.2015 - 01.2017
Amarillo College - CNA-Certification,
Cornerstone Christian Academy - High School Diploma,
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