Connie R. Jones
Laurens,SC
Summary
Experienced in team focused work places that foster growth and leadership, management of customer service oriented environments.
Proficient Team Leader delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in customer service and conflict resolution.
Overview
27
27
years of professional experience
Work History
Front of House Team Lead
Moultrie Southern Cuisine
04.2025 - Current
- Oversaw daily front of house operations ensuring exceptional guest experiences.
- Fostered teamwork among front of house staff to maintain a positive work environment.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests departures.
Sales Clerk/Customer Assistance
Inn The Attic
09.2022 - 04.2025
- Manage cash drawer and process transactions.
- Maintain a clean and pleasant environment for customers.
- Assisted customers in product selection, enhancing overall shopping experience.
- Developed strong relationships with customers, driving repeat business and loyalty.
Receptionist
Cedar Lake Animal Hospital
08.2010 - 10.2015
- Answer incoming phone calls and assist customers in scheduling appointments, refilling prescriptions and answering questions regarding the care of their pets.
- Managed front desk operations, ensuring seamless patient check-in and check-out processes
- Manage cash drawer and process transactions.
- Maintain a clean and pleasant environment for customers.
- Coordinated appointment scheduling for services, enhancing facility efficiency.
Collections/Customer Service
Efficy Group, Inc.
11.1998 - 04.2004
- Assure collection of past due accounts via customer communication and correspondence.
- Answer overflow customer service calls during high volume incoming call periods.
- Escalate collection actions accordingly in situations of non-payment.
- Assist in shared responsibilities around the office to ensure a positive and efficient work environment.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Riverside Highschool
Greer, SC06-1984
Skills
- Conflict resolution
- Customer focus
- Attention to detail
- Operations management
- POS system expertise
- Relationship building
- Employee engagement
- Teamwork and collaboration
- Patience and empathy
Timeline
Front of House Team Lead
Moultrie Southern Cuisine
04.2025 - Current
Sales Clerk/Customer Assistance
Inn The Attic
09.2022 - 04.2025
Receptionist
Cedar Lake Animal Hospital
08.2010 - 10.2015
Collections/Customer Service
Efficy Group, Inc.
11.1998 - 04.2004
High School Diploma -
Riverside Highschool
Personal Note
This resume only covers the last twenty years of my work history, during which time I mostly worked part time while I was raising my children. Prior to that, I have 20 years of experience in customer service/administration in multiple occupations that, quite honestly, would be too lengthy to list, especially considering that most employers aren’t interested in work history older than twenty years. I would happily provide that information upon request. Additionally, I would like to state that I genuinely enjoy working the most when I can interact with clientele and be of assistance face to face. I loved being a teller, a cashier and a sales clerk. I would sincerely love the opportunity to be considered as an asset to your company.