Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
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Connie Rynes

Connie Rynes

Brooklyn,WI

Summary

Dynamic professional with a strong background in compassionate caregiving at FW Consulting-DHFS, LLC. Proven ability to enhance client satisfaction through emotional support and recreational activities. Recognized for exceptional attention to detail and effective problem-solving skills, ensuring safety and comfort for all patients while fostering trust and open communication.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

26
26
years of professional experience

Work History

Respite Care Provider

FW Consulting-DHFS. LLC
07.2023 - Current
  • Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
  • Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
  • Enhanced patient comfort with compassionate and attentive support during daily activities.
  • Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
  • Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.
  • Communicated proactively with primary caregivers regarding any changes in patient status or condition during respite stays.
  • Received consistent positive feedback from families on the quality of care provided, contributing to a high level of client satisfaction.
  • Coordinated recreational activities for patients, promoting socialization and cognitive engagement throughout the respite period.
  • Assisted patients with mobility and transfers, ensuring safety and comfort during all movements.
  • Administered medications accurately, ensuring patient health and adherence to prescribed treatments.
  • Supported patients'' emotional well-being by listening empathetically to their concerns and providing reassurance as needed.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.

Store Manager

Olin OIl Inc. (Mobil)
05.2022 - 06.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Call Center Supervisor

Great Wolf Lodge
11.2015 - 09.2021
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
  • Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
  • Created an inclusive work environment that embraced diversity while maintaining professionalism at all times.
  • Coordinated with IT department to ensure seamless operation of call center technologies, minimizing downtime.
  • Fostered positive work environment, reducing staff turnover by focusing on team-building activities and open communication.
  • Promoted atmosphere of accountability by setting clear metrics for performance and regularly reviewing progress with team members.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.

Assembly Line Production Worker

Stoughton Trailers
06.2013 - 11.2015
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Contributed to overall team success by meeting daily production targets consistently.
  • Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
  • Operated various tools and equipment proficiently for faster product assembly without compromising quality.
  • Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
  • Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
  • Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
  • Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.
  • Adhered to strict safety protocols, minimizing workplace accidents and injuries during the assembly process.
  • Assisted with training new employees, sharing expertise and best practices for assembly line work.
  • Promoted teamwork among colleagues through effective communication skills and collaboration efforts on the production floor.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Troubleshot assembly line to repair malfunctions and avoid disruptions.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Utilized safety devices and procedures to protect personnel and equipment.
  • Completed daily inspection of machines and equipment.

Convenience Store Manager

Speedway Gas Station
01.2001 - 07.2013
  • Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
  • Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
  • Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
  • Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
  • Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
  • Completed daily paperwork on sales reporting, banking and payroll reporting.
  • Conducted regular performance evaluations for staff members offering constructive feedback aimed at supporting their professional development goals.
  • Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
  • Balanced multiple priorities simultaneously during peak business hours without sacrificing quality or customer satisfaction levels.
  • Resolved customer complaints in professional and timely manner.
  • Assisted in recruiting, hiring, and training new employees to expand the team''s capabilities and promote growth within the company.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.

Transportation Driver

Badger Bus
02.2006 - 06.2013
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Enhanced customer satisfaction by providing timely and professional transportation services.
  • Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
  • Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
  • Coordinated effectively with team members including dispatchers, loaders, unloaders during operations for smooth logistics management.
  • Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
  • Maintained excellent safety record with strict adherence to company policies and regulations.
  • Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.
  • Assisted in the training of new drivers, sharing best practices for safe and efficient transportation.
  • Utilized strong problem-solving skills to address unexpected issues that arose during transport or delivery processes swiftly.
  • Improved route efficiency by analyzing GPS data and optimizing delivery schedules.
  • Continuously updated knowledge of routes, construction zones, detours, or hazardous conditions for optimal travel planning.
  • Informed management of daily activities by updating logs with mileage and delivery information.
  • Checked in with dispatch service and updated with current location.
  • Reported any mechanical issues promptly to fleet maintenance personnel for timely repairs, reducing downtime.
  • Prioritized passenger comfort while operating buses or shuttles by adhering to speed limits and avoiding sudden stopsstarts.
  • Collaborated with dispatchers for optimal route planning, ensuring punctual pickups and deliveries.
  • Participated in regular safety meetings to stay informed on industry standards, procedures, and regulations.
  • Managed accurate logbooks documenting hours of service, mileage, and cargo details in compliance with federal guidelines.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Fastened chains, straps, covers, and binders to secure load during transit.

Crew Member/Cleaning Supervisor

LL Cleaning LLC
04.2001 - 05.2012
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Managed laundry sorting, washing, drying, and ironing.

Human Resources Assistant

APA of Madison Security
10.1999 - 02.2006
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Organized new employee orientation schedules for new hires.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Facilitated open lines of communication between management and staff, fostering a positive work environment.
  • Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
  • Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
  • Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
  • Enhanced HR data management through implementation of new HR Information System (HRIS).
  • Assisted in negotiating employee benefits packages, enhancing overall compensation offerings.
  • Maintained compliance with employment laws and regulations, conducting regular audits of HR practices.
  • Updated and maintained employee attendance records.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Created job descriptions on boards for vacant jobs.
  • Helped employees register for benefits programs using online portals.
  • Set up orientations and initial training for new employees.
  • Checked references for potential candidates.
  • Assisted with creating employee handbooks and manuals.
  • Coordinated employee relocation processes.
  • Monitored and analyzed employee satisfaction survey results.
  • Studied research and trends on best practices in HR field.

Education

High School Diploma -

MATC
Madison, WI

Skills

  • Emotional support
  • Recreational activities
  • Transportation services
  • Compassionate caregiving
  • Teamwork and cooperation
  • Safety precautions
  • Fast learner
  • Client satisfaction
  • Schedule management
  • Remote video conferencing
  • Injury prevention
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliability
  • Organizational skills
  • Attentive to people
  • Documentation and recordkeeping

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 100 staff members.

Certification

  • PCA - Personal Care Aide

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Respite Care Provider

FW Consulting-DHFS. LLC
07.2023 - Current

Store Manager

Olin OIl Inc. (Mobil)
05.2022 - 06.2023

Call Center Supervisor

Great Wolf Lodge
11.2015 - 09.2021

Assembly Line Production Worker

Stoughton Trailers
06.2013 - 11.2015

Transportation Driver

Badger Bus
02.2006 - 06.2013

Crew Member/Cleaning Supervisor

LL Cleaning LLC
04.2001 - 05.2012

Convenience Store Manager

Speedway Gas Station
01.2001 - 07.2013

Human Resources Assistant

APA of Madison Security
10.1999 - 02.2006

High School Diploma -

MATC

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