Connie Sattanno

• Responsible for the oversight of assessments, due diligence reviews and customer questionnaires for our state examiners, rating agencies, investors, partners and vendors
• Oversee evaluations of the firm's cybersecurity strategy and priorities to offer independent advice and recommendations regarding ways to further mature the firm's cyber and risk management postures and policies
• Lead annual IT Organizational Risk Assessments
• Lead and support the execution of the Risk and Controls Self Assessment (RCSA) in accordance with the frameworks
• Manage action plans to mitigate audit discoveries and compliance concerns
• Lead and support the automation and integration efforts in IT GRC processes including integration with AuditBoard and security tooling
• Facilitate the maintenance and modification of policies, procedures and operating standards in response to regulatory and customer requirements
• Bridged gap between IT and business operations to carry out independent assessment to attest to SWIFT (CSCF)

• Conducted periodic assessments of customer risk profiles and provided recommendations for enhanced due diligence
• Analyzed current processes and developed recommendations for improvement based on findings from audits and investigations
• Assisted in the development of comprehensive training program regarding compliance with applicable laws and regulations
• Provided ongoing support to ensure policies and procedures are in place to address risks identified through internal audits, external reviews, or other means

• Led cross functional team in testing of internal controls
• Assessed impact and risks associated with control weaknesses to ensure remediation plans were adequate
• Supervised implementation of remediation plans for control weaknesses, including business process improvement activities
• Collaborated with stakeholders to provide guidance in the design of tools, enablers, and training materials
• Managed projects around the implementation of automated Segregation of Duties solution

• Responsible for design and implementation of Control Optimization projects to improve and optimize unit performance and profitability
• Led teams to execute multiple, comprehensive process improvement projects realizing significant cost savings
• Reviewed business processes for efficiency opportunities and control enhancements

• Responsible for the design, evaluation, and implementation of internal controls
• Discussed potential changes to their organizations risk profile and/or control environment
• Participated in identification of remediation plans for control gaps and deficiencies to ensure controls are remediated
• Participated in designing tests to ascertain key controls are functioning to reduce risks

• Responsible for compliance project management for business projects, and initiatives
• Managed team of 4-6 professionals
• Managed and conducted risk assessments
• Implemented training programs
• Established "Ask the Guru" program to knowledge-share with associates throughout the organization
• Developed mentorship program which was adopted throughout the organization

• Responsible for managing and coordinating multiple work streams related to the global SOX Compliance efforts
• Planned, executed, and reported the results of regulatory and operational audits for WW Operations
• Led teams of 4-6 in execution of compliance projects
• Assisted management with the identification of key controls, facilitated process documentation and risk control matrices

• Responsible for overseeing the daily order management operations
• Monitored GEO backlog equating to approximately 10,000 orders quarterly and removed obstacles
• Led team of 3 Managers and 50 employees
• Optimized order flow through various ERP, CRM, and other enterprise systems

• Led sales team to meet and/or exceed monthly and quarterly quota objectives
• Responsible for achieving license sales of over $131M (86% renewal rate)

Managed inbound call center, 3 supervisors and 40 support staff

Supervised technical support team with providing problem resolution for top tier customers

Responsible for incoming calls and gathering pertinent information for support resolution

Designed, developed and executed test plans and test cases, defect reports, and quality assurance summaries