Connie Shelley

As an HR Expert, I championed change, proactively removed roadblocks and built diverse and inclusive talent strategies to deliver on our guest centric mission. I was committed to supporting teams and leaders to build a sales force that is passionate about exceeding guests' expectations and a place where teams love to work.

• Managed front desk operations, ensuring smooth guest check-in and check-out processes.
• Reconciled daily financial transactions, maintaining accuracy in cash handling and reporting.
• Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
• Coordinated communication between departments to enhance overall guest experience and satisfaction.

• I am a leader that champions change, proactively removes roadblocks and builds diverse and inclusive talent strategies to deliver on our guest centric mission. I lead a HR Expert that is committed to supporting teams and leaders to build a sales force that is passionate about exceeding guests' expectations and a place where teams love to work. As the Executive Team Leader HR, most of my time is spent with the team and on the sales floor, being a consultant to my peers and seeing first-hand how I can continuously propel the business forward.
• Worked with department managers to assess needs.
• Identified and implemented employee relations practices to establish positive employer-employee relationships and boost employee morale.
• Created comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures.
• Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
• Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
• Developed job descriptions using targeted keywords and published job openings on company website and job boards.
• Contributed to new talent acquisition, interviewing, selection and employee termination with emphasis on project-related labor and budget planning.
• Implemented and rolled out cultural and gender diversity programs within organization, which were positively embraced.

• As an HR Expert, I championed change, proactively removed roadblocks and built diverse and inclusive talent strategies to deliver on our guest centric mission. I was committed to supporting teams and leaders to build a sales force that is passionate about exceeding guests' expectations and a place where teams love to work.
  

• Advocate of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocate of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.
  

• Ability to communicate and interact with guests to build an inclusive guest experience. Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns. Ability to adapt to different guest interactions and situations. Experience promoting and selling various benefits, offerings and services,
• Create a welcoming experience by authentically greeting, every guest every time. Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest's shopping experience and using those questions to assess, understand, and determine how to tailor your approach.
  
  

• Followed staff performance and service standards to deliver consistent and positive customer experiences.
• Enhanced food quality by monitoring shipments, preparation and food handling.
• Controlled portion sizes and garnishing to optimize cost controls.
• Provided a fresh and food safe experience.