Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Hi, I’m

Connie Sherrell

Hiwasse,Ark
I DO MY JOB RIGHT THE FIRST TIME RIGHT SO I DON'T HAVE TO DO IT AGAIN WORK HARDER AND SMARTER

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Trustworthy and dedicated customer service with [10+] years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Reliable [Job Title] offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in [Type] areas and flexible with changing business needs.

Overview

24
years of professional experience

Work History

Hiwasse Store

Customer Service Cashier/Side Jobs
09.2022 - Current

Job overview

  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.

Hiwasse Hilton Diner

Head Dishwasher
05.2022 - 09.2022

Job overview

  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Followed supervisor instructions to complete tasks on time.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Washed dishes and assisted in bussing tables.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
  • Monitored dishwashing machines for proper functioning.

In Home Supportive Services

Caregiver
01.2012 - 08.2014

Job overview

  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Center For Neuro Skills

Rehab Assistant
04.2011 - 02.2012

Job overview

  • Assisted patients during ambulation to prevent injuries.
  • Prepared patients for treatment by positioning, dressing or removing external supports.
  • Observed patients awaiting therapy or transportation to note needs and handle situations appropriately.
  • Administered structured activities to socialize patients.
  • Performed treatment procedures to improve patient's functioning.
  • Monitored patient progress and reported changes to physical therapist.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Scheduled patient appointments to meet treatment requirements and provide quality care.
  • Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
  • Utilized gait belts, lifts, or slings to safely move and transfer patients.
  • Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
  • Educated patients and families on exercises and proper body mechanics.
  • Communicated with physicians to provide updates on patient care.
  • Documented each patient case with updates in computer system.
  • Facilitated patient and family education and training on assistive device and adaptive equipment uses.
  • Developed and facilitated patient specific stretching and strengthening programs.
  • Implemented kinesiology taping to improve joint range of motion and reduce inflammation.
  • documented patient mental and physical progress on ADL's



G. Gentry Graphics

Manager of Operations
01.2004 - 10.2008

Job overview

  • customer service, book keeping, AR/AP, bank deposits,
  • supplies, created customer portfolios for jobs,
  • cleaned shop utilized automatic twelve screen printing machine, six manual screen printers,
  • pressure washed screens,
  • handled all clerical and financial responsibilities including IRS inquiries.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Law Office Of Carl Hart Divorce Attorney

Personal Legal Secretary
01.2007 - 04.2008

Job overview

  • Organized files for court proceedings.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Received and placed telephone calls to clients and prospective clients.
  • Scheduled all appointments, appearances and briefings.
  • Obtained signatures from attorneys for legal documents.
  • Created, indexed, and maintained client binders.
  • Filed documents with courts on behalf of attorney.
  • Developed and maintained filing and retrieval systems.
  • Diligently edited legal correspondence for grammar and spelling.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
  • Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
  • Created and printed legal documents for attorneys to review.
  • Completed data entry of legal documents into electronic filing systems.
  • Developed and maintained positive relationships with clients and colleagues.
  • Assisted with preparation of trial materials and documents.
  • Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
  • Produced and filed various legal documents and electronically preserved updated case record system.
  • Prepared and processed invoices for attorney billing.
  • Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
  • Composed contracts, pleadings and motions in accordance with established guidelines.
  • Researched and identified legal precedents and statutes.
  • Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.

Boydston Realty

Property Manager Office Administrator
03.1999 - 05.2002

Job overview

  • Administered operations to handle needs of more than [Number] tenants across [Number] property units.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • repair order assessment
  • eviction notices and court order summons
  • documentation on all court cases

Housing Authority Of Bakersfield CA

Clerk Typist
01.1999 - 03.2000

Job overview

  • Completed data entry of [Type] and [Type] information each day.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Wrote and mailed letters outlining [Type] and [Type] issues.
  • Typed [Type] and [Type] documents with 55 WPM and 6% error rate.
  • Provided diverse clerical support to business personnel.
  • Answered and routed incoming calls and took messages when personnel were unavailable.
  • Typed official correspondence and reports from handwritten notes and other information sources.
  • Organized and prioritized proofreading, spell checking, document filing and data entry.
  • Organized and maintained precise confidential personnel files.
  • Accurately typed 55 words per minute
  • Answered phone
  • Customer Service
  • Scheduled all rental inspections
  • Qualified Housing Packets
  • Notified Potential Rental Owners for Contract In formation.

Office Depot Inc

Customer Service Cashier
06.1999 - 11.1999

Job overview

  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Utilized various software applications to process customer orders.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Checked personal identifications during alcohol and tobacco sales.
  • Set up new sales displays each week with fresh merchandise.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

Kaplan College
Bakersfield, CA

No Degree from Medical Office Computer Specialist
05.2011

University Overview

  • Honoree of [Honor Name]
  • Dean's List [Semester and Year]
  • Honor Roll [Semester and Year]
  • Relevant Coursework: [Subject] & [Subject]
  • 3.96 GPA
  • Ranked in Top [Number]% of class

Ameritech Business College
Bakersfield, CA

Associate of Arts from Automated Office Specialist
03.1992

University Overview

  • Relevant Coursework: [Subject] & [Subject]
  • Completed AP course in [Subject]

Bakersfield Adult Schools
Bakersfield, CA

GED
02.1991

Skills

  • Shelving Items
  • Rewards Programs
  • Corrective Actions
  • Staff Assignments
  • Customer Satisfaction
  • Gas Pumping
  • Credit and Debt Card Processing
  • Station Preparation
  • Conflict Resolution Techniques
  • Process Transactions
  • Social Perception
  • Service Minded
  • Cooperative Attitude
  • Lot Maintenance
  • Total Sales Reconciliation
  • Adaptable and Flexible
  • Food and Beverage Experience
  • Sweeping and Mopping
  • Operating Telephones
  • Retail Merchandising
  • Stocking and Replenishing
  • Microsoft Office
  • Billing and Payment Processing
  • Customer Buying Habits
  • Customer Transactions
  • Calculation of Discounts
  • Information Updates
  • Telephone Reception
  • Janitorial Duties
  • Credits and Refunds
  • End Cap Placement
  • Shelving Items
  • Coin and Currency Counting
  • Work Task Prioritization
  • Patient Profiles
  • Recording Counts
  • Layout Assistance
  • Educational Feedback
  • Refund Handling

Accomplishments

My biggeset accomplishment is getting my medical certificate of completion.

Achieving the skills to utilize data-entry while working in numerous county jobs in California

Availability
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Timeline

Customer Service Cashier/Side Jobs

Hiwasse Store
09.2022 - Current

Head Dishwasher

Hiwasse Hilton Diner
05.2022 - 09.2022

Caregiver

In Home Supportive Services
01.2012 - 08.2014

Rehab Assistant

Center For Neuro Skills
04.2011 - 02.2012

Personal Legal Secretary

Law Office Of Carl Hart Divorce Attorney
01.2007 - 04.2008

Manager of Operations

G. Gentry Graphics
01.2004 - 10.2008

Customer Service Cashier

Office Depot Inc
06.1999 - 11.1999

Property Manager Office Administrator

Boydston Realty
03.1999 - 05.2002

Clerk Typist

Housing Authority Of Bakersfield CA
01.1999 - 03.2000

Kaplan College

No Degree from Medical Office Computer Specialist

Ameritech Business College

Associate of Arts from Automated Office Specialist

Bakersfield Adult Schools

GED

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Connie Sherrell