Connie Sims
Baltimore,OH
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
38
38
years of professional experience
Work History
Guest Advocate
Target
Lancaster, OH
11.2022 - Current
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Provided product knowledge to customers on the features and benefits of products.
- Answered customer inquiries regarding store policies and procedures.
- Maintained an organized workspace while stocking merchandise.
- Resolved customer complaints in a professional manner.
Administrative Assistant
State Of Ohio - Department of Education
Columbus, OH
08.1991 - 02.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Secretary
State Of Ohio - Department of Education
Columbus, OH
08.1991 - 02.2022
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Coordinated meeting logistics such as room reservations and catering services.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
Word Processor
State of Ohio - Department of Education
Columbus, OH
08.1991 - 02.2022
- Created documents from scratch and edited existing documents according to client specifications.
- Developed templates for standard document types, ensuring consistent formatting throughout the organization.
- Transcribed handwritten notes into electronic format.
- Formatted documents such as newsletters, brochures, reports and presentations utilizing Microsoft Office Suite applications.
- Collaborated with other departments to ensure all necessary material was included in final drafts of documents.
- Provided technical support for word processing software packages when requested by staff members.
- Coordinated multiple projects simultaneously while meeting tight deadlines.
- Assisted co-workers with questions related to word processing techniques or software packages.
Telephone Operator
State of Ohio - Department Education
Columbus, Ohio
08.1991 - 02.2022
- Answered incoming calls in a professional, courteous and timely manner.
- Provided customer service to callers by answering questions and providing requested information.
- Utilized computer software to record caller's inquiries and complaints.
- Greeted callers warmly and asked how they could be assisted.
- Took messages accurately and delivered them promptly to the intended recipient.
- Maintained updated records of customer interactions, transactions, comments and complaints.
- Navigated multiple computer systems simultaneously while speaking with customers on the phone.
Management Analyst
State of Ohio - Department of Education
Columbus, OH
01.1991 - 02.2022
- Conducted data analysis, developed reports and presented findings to senior management.
- Developed and implemented new procedures for streamlining operations.
- Gathered and analyzed financial information to develop budgets and forecasts.
- Assessed operational processes and identified areas of improvement.
- Analyzed customer feedback surveys to identify trends in customer service issues.
- Drafted recommendations for policy changes based on research results.
- Facilitated team meetings to discuss project progress, goals and objectives.
- Developed presentations for executive briefings on key performance indicators.
Dining Room Supervisor
Shoneys South
Myrtle Beach, SC
06.1986 - 08.1988
- Ensured compliance with all safety and sanitation standards in the dining room.
- Monitored staff performance to ensure quality service to customers.
- Maintained accurate records of daily transactions and report any discrepancies to management.
- Provided guidance and support to front-of-house staff members as needed.
- Assigned tasks, delegated responsibilities, and monitored progress of employees.
- Conducted regular training sessions for new hires and existing team members.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Inspected facilities regularly for cleanliness, organization, and maintenance needs.
- Supervised setup of tables prior to meal times ensuring proper presentation of dishes.
- Reviewed employee attendance records and addressed issues promptly when necessary.
- Established effective communication between dining room personnel and other departments.
Education
Associate of Arts - Computer Tecnology
Southeaster Business College
Lancaster, OH06-1990
Associate of Arts - Restaurant And Culinary Management
Lyons Township High School
La Grange, IL06-1977
Skills
- Guest Relations
- Stress Tolerance
- Complaint Handling
- Property Security
- Report Preparation
- Customer Service
Accomplishments
- I was certified in MicroSoft Word
- I was certified in FoxPro Data Bases
- I completed multiple customer service classes
Timeline
Guest Advocate
Target
11.2022 - Current
Administrative Assistant
State Of Ohio - Department of Education
08.1991 - 02.2022
Secretary
State Of Ohio - Department of Education
08.1991 - 02.2022
Word Processor
State of Ohio - Department of Education
08.1991 - 02.2022
Telephone Operator
State of Ohio - Department Education
08.1991 - 02.2022
Management Analyst
State of Ohio - Department of Education
01.1991 - 02.2022
Dining Room Supervisor
Shoneys South
06.1986 - 08.1988
Associate of Arts - Computer Tecnology
Southeaster Business College
Associate of Arts - Restaurant And Culinary Management
Lyons Township High School
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