Connie Siu
Manteca,CA
Summary
Dynamic Transportation Coordinator with proven expertise at the Ryder system, excelling in logistics scheduling. Adept at managing communication and resolving issues. Recognized for meticulous attention to detail and exceptional multitasking skills, driving operational efficiency and enhancing customer satisfaction.
Overview
13
13
years of professional experience
Work History
Transportation Coordinator
Penske Logistics/Ryder System
09.2021 - Current
- Coordinated transportation schedules for efficient freight movement across various routes.
- Managed communication between drivers, clients, and warehouse staff to ensure timely pick up
- Utilized transportation management systems to track shipments
- Resolved shipment issues by collaborating with internal teams and external partners effectively.
- Monitored shipment progress and provided timely updates to customers regarding arrivals or delays.
- Reported maintenance and repair needs for transportation vehicles and equipment.
Office Assistant/Dispatch
Seaside Refrigerated Transport
01.2019 - 05.2021
- Managed office communications and correspondence for efficient information flow.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Coordinated daily dispatch operations for efficient resource allocation and delivery.
- Managed communication between drivers and clients to ensure timely updates.
- Resolved customer inquiries regarding service status and delivery schedules.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Verified driver credentials prior to assigning them a route or task.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Managed accounts receivable functions including collections, deposits, refunds, credits.
Billing/Payroll Admin
Consolidated Engineering Laboratories
07.2017 - 09.2019
- Completed day-to-day duties accurately and efficiently.
- Investigated customer complaints regarding billing errors or discrepancies.
- Answered customer inquiries regarding billing and payment issues.
- Created accurate coding summaries for billing purposes.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Generated weekly ACH files for payroll processing, vendor payments.
Customer Service Representative, Assistant Manager
Domino's Pizza
02.2013 - 06.2019
- Assisted customers with orders and addressed inquiries effectively.
- Resolved customer complaints and provided solutions promptly.
- Supported team members during peak hours for efficient service.
- Managed cash register and processed payments accurately.
- Maintained cleanliness and organization of store consistently.
- Advised customers on product features based on their needs and preferences.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed daily operations and staff schedules to ensure smooth store functions.
- Handled inventory management, including stock levels and product ordering processes.
- Provided top quality control and eliminated downtime to maximize revenue.
- Trained and mentored new team members on store policies and customer service.
Education
Accounting Technician Certificate -
Chabot College
05.2012
Skills
- Time and organizational management
- Attention to detail
- Multitasking skills
- Logistics scheduling
- Data entry for deliveries
- Vendor management
- Collections support
- Route optimization
- Inventory control
- Cash handling
- Food preparation and processing
Timeline
Transportation Coordinator
Penske Logistics/Ryder System
09.2021 - Current
Office Assistant/Dispatch
Seaside Refrigerated Transport
01.2019 - 05.2021
Billing/Payroll Admin
Consolidated Engineering Laboratories
07.2017 - 09.2019
Customer Service Representative, Assistant Manager
Domino's Pizza
02.2013 - 06.2019
Accounting Technician Certificate -
Chabot College