Constance Smith
Shepherdsville,KY
Summary
Well-qualified manager/ trainer with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
22
22
years of professional experience
Work History
Associate Resource Manager-Trainer
Kroger
04.2021 - Current
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Distributed employee engagement surveys to identify areas of improvement.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Enhanced employee retention by implementing effective talent management strategies and fostering positive work environment.
- Train New Associate Resource Managers
- Trained and mentored 100 new personnel hired to fulfill various roles.
People Lead
Wal-Mart
03.2018 - 03.2021
- Strengthened employee knowledge and abilities, leading comprehensive training program for new and established employees
- Enhanced management capabilities by advising on HR-related issues such as equal employment and sexual harassment
- Targeted recruitment strategies effectively based on detailed personnel forecasts
- Maximized employee satisfaction and reduced turnover with motivational strategies and enhanced training
- Reviewed, implemented and updated company records related to team activities for future reference.
- Devised hiring and recruitment policies for 150-450 employee company.
Assistant Store Manager
Wal-Mart
10.2011 - 04.2016
- Increased sales by overseeing successful promotional strategies and in-store events
- Oversaw 300+ employees, handling all training, performance monitoring, and disciplinary actions
- Resolved escalated customer service issues by coordinating solutions between sales and operations teams
- Kept optimal inventory levels, controlling costs while keeping store ready for expected demands
- Enhanced customer satisfaction by enforcing service-oriented policies
- Minimized store losses, training team members how to spot and prevent theft
- Maintained attractive, well-organized displays with regular resets
- Coordinated regular store cleaning and product resets for optimal appearance.
Training Coordinator
Wal-Mart
07.2006 - 02.2017
- Built life-long and job-specific skills in employees using special training classes
- Trained new team members in ways to exceed performance expectations
- Protected company and customer data by consistently following Wal-Mart policies
- Kept all areas clean, organized and in line with company professional standards
- Updated office files daily and kept records organized
- Maintained full compliance with legal, health, and safety regulations
- Completed orientations and training with little oversight.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 30%.
Department Manager
Wal-Mart
07.2002 - 10.2006
- Contributed to effective decision-making with detailed reports on daily operations
- Kept all paperwork current and compliant with internal standards and legal requirements
- Managed daily workloads by organizing effective schedules and delegating tasks
- Coordinated employee scheduling to verify adequate shift coverage and meet service delivery standards
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Overnight Stocker
Wal-Mart
11.2001 - 07.2002
- Replenished out-of-stock items on sales floor, staged overstock, and rotated product
- Put out replenishments and new merchandise with well-built and organized displays
- Kept sales floor and stockroom tidy and organized by removing cardboard and pallets and replacing overstock in correct locations
- Kept customer and storage areas presentable with frequent cleaning.
Education
No Degree - Human Resources Management
Sullivan University
Louisville, KYBusiness -
North Bullitt High School
Shepherdsville, Kentucky06.1987
Skills
- Benefits administration
- Management support
- Customer relations
- Administrative support
- Microsoft Visio
- Phone and Email Etiquette
- Recruitment
- Team Leadership
- Interviewing
- Time management
- Pre-Employment Screening
- Work Planning and Prioritization
Timeline
Associate Resource Manager-Trainer
Kroger
04.2021 - Current
People Lead
Wal-Mart
03.2018 - 03.2021
Assistant Store Manager
Wal-Mart
10.2011 - 04.2016
Training Coordinator
Wal-Mart
07.2006 - 02.2017
Department Manager
Wal-Mart
07.2002 - 10.2006
Overnight Stocker
Wal-Mart
11.2001 - 07.2002
No Degree - Human Resources Management
Sullivan University
Business -
North Bullitt High School
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