Connie S. Smith
Marysville,WA
Summary
- Results-oriented professional with a 4-year degree in Administrative - Management / Information Technology and over two decades of experience in retail sales, customer service, and administrative roles. - Skilled in client relationship management, negotiation, and providing exceptional service in fast-paced environments. - Proficient in handling diverse administrative tasks, including scheduling, documentation, and reception duties. - Experienced in evaluating client needs, negotiating agreements, and coordinating operations effectively. - Proactive team player with strong problem-solving skills and a positive attitude, seeking a challenging full-time position to contribute to organizational success.
Professional leasing expert equipped to excel in Assistant Leasing Manager role. Strong background in lease administration, tenant relations, and property management. Proven ability to collaborate effectively with teams and adapt to changing needs while driving results. Skilled in conflict resolution, contract negotiation, and customer service, consistently ensuring high occupancy rates and tenant satisfaction.
Overview
35
35
years of professional experience
Work History
Assistant Leasing Manager
BSGF Employment Agentcy
Seattle, WA
03.2022 - 12.2025
- ### Step 1: Identify High-Value Responsibility Gaps
- Based on the existing work history statements for the Assistant Leasing Manager role at BSGF Employment Agency, the following high-value responsibilities are identified as missing:
- **Client Relationship Management**: Regularly engaging with tenants and landlords to ensure satisfaction and address concerns.
- **Property Maintenance Coordination**: Collaborating with maintenance teams to schedule repairs and inspections promptly.
Garden Associate
Lowes Home Improvement
06.2025 - 09.2025
- Set tables with new plants
- Heavy lifting and moving plants to show case for customer shopping experience
Customer Relations Specialist
Boeing - Future of Flight
Everett
07.2024 - 10.2024
- Front desk reception support ticket desk
- Boeing main plant in Everett, tour assist and balcony assist.
- Show gallery giving speech to people all over the world and Scan customer tickets for tour.
Leasing Consultant / Administrative Assistant/Front Desk (Contract)
Madison Sammamish
Issaquah, WA
08.2023 - 01.2024
- Greeted and provide superb customer service.
Leasing Agent / Front Desk Administrative Assistant (Contract)
FPI Leasing Apartments and Coast Property Management
Redmond, WA
06.2023 - 08.2023
- Provided information on all aspects of properties (expansion, zoning, crime etc.)
- Ensured proper maintenance and inspect properties periodically.
- Answered and direct phone calls
- Organized and schedule appointments
- Planned meetings and take detailed minutes
- Wrote and distributed email, correspondence memos, letters, faxes and forms
- Assisted in the preparation of regularly scheduled reports
American Airlines Agent Customer Service / Receptionist
Worldwide Flight Services
Seattle, SeaTac WA
03.2022 - 02.2023
- Accepted Cargo Packages and warehouse incoming mail sorter.
- Followed TSA requirements for plane, passenger’s safety
- Assisted clients in finding their way around the office.
- Announced clients as necessary.
- Helped in maintaining workplace security by issuing, checking, and collecting badges as necessary and maintained visitor logs.
- Assisted with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
Administrative Assistant / Administrative Receptionist (Contract)
First American Title / Escrow
Lynnwood, WA
10.2021 - 12.2021
- Responsible for processing Escrow Documents and answered phone calls.
- Processed payments, received, sorted, and distributed daily mail/deliveries.
- Maintained office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Ordered front office supplies and keep inventory of stock.
Administrative Operations Receptionist (Direct Hire)
Swire Coca Cola Operations Finance
Bellevue, WA
06.2021 - 09.2021
- Process purchase office merchandise.
- Process purchase warehouse and facilities merchandise orders.
- Answer multiline phone/route calls.
- Arrange travel and accommodations, and prepare vouchers
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Case worker/ Administrative Assistant
Sun Rise Services
Edmonds, WA
09.2017 - 04.2021
- Worked as a case supervisor with young adults with mild disabilities to find work opportunities.
- Followed case on-site with their needs to help problem solve, evaluate and make decisions.
- Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
- Providing real-time scheduling support by booking appointments and preventing conflicts.
- Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
- Greet and assist visitors.
- Maintain polite and professional communication via phone, e-mail, and mail.
- Anticipate the needs of others in order to ensure their seamless and positive experience.
Office Administration / Relocation Specialist / Front Desk (Contract)
Parkside Apartments
Everett, WA
02.2017 - 06.2017
- Filing, putting packets together for tax credit property.
- Communicate thru email, phone and letters for documentation.
- Building profiles by faxing, phone, and filed numerical order. Excel spread sheets to document progression of relocation projects
- As a relocation specialist communication coordination between management and tenants through emails, sending letters out to tenants, answering questions that rise and offering solutions to issue that may arise to the relocation process.
- Processing payments to be used to relocate tenants for temporary residency.
Concierge Department/ Leasing Agent (Contract)
UDR Elements Too Leasing
Bellevue, WA
08.2016 - 02.2017
- Tenant services, excellent communications, friendly service attitude, flexible and able to problem solve high volume tenants. Service package delivery to ensure timely and accurate delivery for tenants
- Work well with supervisors and monitors with a great can do attitude.
- Recording and updating details of prospective and existing landlords and tenants into computer database swiftly.
- Examining properties and informing maintenance staff of issues.
- Advertising available properties and conducting property tours as part of marketing activities.
- Screening prospective tenants to ensure they meet eligibility requirements.
Customer Service Representative/Receptionist
Skagit Safe Harbor Free Clinic
Stanwood, WA
02.2013 - 10.2016
- Greet clients and visitors with a positive, helpful attitude.
- Assisting clients in finding their way around the office.
- Announcing clients as necessary.
- Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
- Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
- Intake patient’s services processing demographics on health issues, diagnoses of illness, insurance and identification, medication list, and administration office support.
Retail Sales
Macy’s Lynnwood Mall
Lynnwood, WA
03.2015 - 12.2015
- Apparel clothing, Watches, Jewelry and Cosmetics
Front desk /Receptionist
Skagit Valley Hospital
Mount Vernon, WA
02.2012 - 12.2014
- Front Desk Reception help people as they need directions to their appointments Answer phone requiring information on Doctors, Clinics and Resources
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Price Changer Stocker/ Health Beauty Aides
Fred Meyer Monroe
02.1998 - 05.2001
Full Service Salon Services
JCPenny Hair Salon
Lynnwood, WA
01.1991 - 09.1997
- Waxing, perms, color and special occasion styles
- Looking for a full-time position.
Education
BSHM - Healthcare Management / Information Demographic / and Technology
Colorado Springs, Technical University On-line
Colorado Springs, CO04-2016
Licensed Hair Cosmologist - undefined
Sakie International
02-1991
Skills
- Administration Services
- Customer Service
- Front Desk
- Communication
- MS 365
- Microsoft Office Word, Excel, Power point
- Concierge
- Hospitality
- Scheduling/Calendars
- Administrative Experience
- Real Estate
- Property Management
Timeline
Garden Associate
Lowes Home Improvement
06.2025 - 09.2025
Customer Relations Specialist
Boeing - Future of Flight
07.2024 - 10.2024
Leasing Consultant / Administrative Assistant/Front Desk (Contract)
Madison Sammamish
08.2023 - 01.2024
Leasing Agent / Front Desk Administrative Assistant (Contract)
FPI Leasing Apartments and Coast Property Management
06.2023 - 08.2023
Assistant Leasing Manager
BSGF Employment Agentcy
03.2022 - 12.2025
American Airlines Agent Customer Service / Receptionist
Worldwide Flight Services
03.2022 - 02.2023
Administrative Assistant / Administrative Receptionist (Contract)
First American Title / Escrow
10.2021 - 12.2021
Administrative Operations Receptionist (Direct Hire)
Swire Coca Cola Operations Finance
06.2021 - 09.2021
Case worker/ Administrative Assistant
Sun Rise Services
09.2017 - 04.2021
Office Administration / Relocation Specialist / Front Desk (Contract)
Parkside Apartments
02.2017 - 06.2017
Concierge Department/ Leasing Agent (Contract)
UDR Elements Too Leasing
08.2016 - 02.2017
Retail Sales
Macy’s Lynnwood Mall
03.2015 - 12.2015
Customer Service Representative/Receptionist
Skagit Safe Harbor Free Clinic
02.2013 - 10.2016
Front desk /Receptionist
Skagit Valley Hospital
02.2012 - 12.2014
Price Changer Stocker/ Health Beauty Aides
Fred Meyer Monroe
02.1998 - 05.2001
Full Service Salon Services
JCPenny Hair Salon
01.1991 - 09.1997
Licensed Hair Cosmologist - undefined
Sakie International
BSHM - Healthcare Management / Information Demographic / and Technology
Colorado Springs, Technical University On-line