Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connie Stahlbusch

Elk Mound,WI

Summary

Reliable employee seeking Member and Provider Service Representative position. Offering excellent communication and good judgment.

Overview

29
29
years of professional experience

Work History

Program Support

Mayo Clinic Health System
Eau Claire, WI
03.2006 - 03.2021
  • Assisted in checking reports monthly for authorizations that needed to be completed.
  • Managed information flow on behalf of the department. (i.e. scheduling, rescheduling appointments or canceling appointments if needed.)
  • Performed clerical organization, answered phones and filed documentation for the providers in our department.
  • Checked insurance benefits and would obtain prior authorizations for patients.
  • Would meet face to face with patients if they had questions or needed help with their benefits or authorizations.
  • Updated policies as needed.

Medical Records Clerk

Mayo Clinic Health System
Eau Claire, WI
01.2004 - 03.2006


  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Processed paper medical records requests for all providers in the outpatient behavioral health department.
  • Would assist providers locating a paper chart if needed.
  • Would deliver the charts each morning to all providers.

9-1-1 Dispatcher

City Of Minnetonka
Minnetonka, MN
07.1991 - 07.2003
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Carried out day-to-day duties accurately and efficiently.

Education

High School Diploma -

Memorial High School
Eau Claire, WI
05.1973

Skills

  • Active Listening
  • Preventive Maintenance
  • Inbound Phone Calls
  • Document Retrieval
  • Departmental Support

Timeline

Program Support

Mayo Clinic Health System
03.2006 - 03.2021

Medical Records Clerk

Mayo Clinic Health System
01.2004 - 03.2006

9-1-1 Dispatcher

City Of Minnetonka
07.1991 - 07.2003

High School Diploma -

Memorial High School

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Connie Stahlbusch