Connie Starks
Midlothian,VA
Summary
Passionate individual skilled in experimental design, execution and results tracking for field research activities and studies. Monitored industry changes and reviewed lectures and assignments to identify and implement appropriate syllabus revisions. Communicates complex information in simple and concise format. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Student Research Assistant
John Tyle Community College
Richmond, VA
07.2021 - Current
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
Entrepreneur Retail Merchant
Jazz Boutique
District Heights, MD
08.2019 - Current
- Determined business plan, mission statement and vision.
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Mapped income generating strategies to grow revenue.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Set organizational mission, business vision and employee expectations for [Type] company.
- Sourced top-quality candidates to fill key roles.
- Generated $[Amount] in seed money through strategic partnership development and investment sourcing.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Provided exceptional customer service to customers, increasing customer loyalty [Number]%.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class [Type] work.
- Collaborated with assistant managers to open and close [Type] office, handle large transactions and manage inventory.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using [Skill] and [Skill].
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Cleaning Contractor
FKS Laundry Beautification Community Service
Petersburg, VA
06.2019 - Current
- Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Eyelash Extension Technician
Jazz VIP
Petersburg, VA
06.2019 - Current
- Listened to client preferences for effect created by eyelash extensions and suggested best-suited products.
- Educated clients on appropriate care of new eyelashes.
- Cultivated relaxing, comfortable environment for salon services to enhance client experiences.
- Recommended flattering style and color of eyelashes to enhance client's natural appearance.
- Explained and demonstrated eyelash extension to hesitant guests to increase confidence in process.
- Applied permanent lashes individually to each natural lash with adhesive to create illusion of long, full lashes.
- Brought in new customers per through program.
- Affixed false eyelashes to clients' eyelids.
- Sanitized and sterilized equipment as required by law and company policy.
- Offered excellent customer service to clients of salon, resulting in increase in repeat business.
- Sought professional training and applied newest methods of eyelash extension application.
- Promoted upsell products to clients, leading to revenue increase per session.
- Created relaxing, enjoyable atmosphere to make clients comfortable during eyelash application.
- Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
- Assisted clients in selection of lash length and color to create desired effects.
- Scheduled, confirmed and carried out lash services at salon.
- Documented guest preferences, services and feedback to create seamless experience for return visits.
- Increased sales in lash salon by rolling out loyalty programs and partnering with other businesses.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consistently received positive performance reviews from guests.
- Answered phone calls and emails to schedule client appointments.
- Sanitized and organized station and tools .
- Kept detailed records of customer information and services provided to increase return customers by.
- Maintained regular client list of up to repeat customers while handling walk-in clients daily.
- Used scissors, trimmers, clippers, razors and brushes on over customers with customer satisfaction rate.
- Answered over phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
Cosmetologist 21 Years
Millionaires Beauty Cove Inc
Atlanta, GA
02.1999 - 07.2019
- Followed curriculum accurately with detailed lesson plans.
- Prepared students for cosmetology exam with 100% success.
- Conducted practice exams for students on both theoretical and practical sections.
- Planned both theory and practical lessons for students.
- Performed instructional services and vocational and occupational subjects.
- Developed software content, study aids, and handouts for industry professionals.
- Maintained laboratory with equipment, tools and supplies to meet course needs.
- Advised students on course selection, career decisions and other academic and vocational concerns.
- Planned and documented programs of study meeting individual needs and abilities of students.
- Identified program successes and failures based on student assessments and course reviews.
- Deployed technology and current research in instruction and monitored students' progress in use of online learning materials and technology.
- Connected instruction to real-world experiences and to students' post-secondary goals.
- Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
- Established goals for courses with organized outlines and detailed lessons.
- Assisted program participants with achieving career and learning goals.
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
- Maintained documentation on educational services and tracked students' progress to gauge overall success of learning program.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
Education
Master of Arts - Liberal Arts And General Studies
Smith Business College
Washington DC01.1989
Skills
- Quality Assurance
- Employee Motivation
- Training Management
- Facilities Inspection
- Conscientious and Detail-Oriented
- Strong Work Ethic
- Supply Ordering and Maintenance
- Hairpiece Shaping
- Customer Consultation
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Excellent Attention to Detail
- Public speaking trained
- Dependable and Responsible
- PPE Compliance
- Clerical Support
- Bacteriology expertise
- Exam preparation expert
- Salon administration understanding
- Cosmetology
- Problem Solving
Accomplishments
- Recruited participants
- Wrote grant application leading to awards.
- Made breakthroughs.
- Documented and resolved which led to saftey.
- Achieved by introducing training and tourstasks.
Affiliations
- Toastmasters
- Lions Club
- National Association of Social Workers
- American Society of Safety Professionals
- Rotary International
- International Association of Administrative Professionals
- Association for Computing Machinery
- American Institute of Certified Public Accountants
- International Council of Nurses
- American Medical Informatics Association
- Association of Information Technology Professionals
- APICS – Association for Supply Chain Management
- Institute of Electrical and Electronics Engineers
- Society of Women Engineers
- Project Management Institute
- American Marketing Association
- Freemason
- Jaycees
- Society of Human Resource Management
Certification
- Licensed Master Cosmetologist - Liscense
- CPR
- Notary Public
- Covid Test
- TB Test
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everyone you will ever meet knows something you don’t.
Bill Nye, the Science Guy
Timeline
Student Research Assistant
John Tyle Community College
07.2021 - Current
Entrepreneur Retail Merchant
Jazz Boutique
08.2019 - Current
Cleaning Contractor
FKS Laundry Beautification Community Service
06.2019 - Current
Eyelash Extension Technician
Jazz VIP
06.2019 - Current
Cosmetologist 21 Years
Millionaires Beauty Cove Inc
02.1999 - 07.2019
Master of Arts - Liberal Arts And General Studies
Smith Business College
- Licensed Master Cosmetologist - Liscense
- CPR
- Notary Public
- Covid Test
- TB Test
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