Connie Steinfeldt
Caledonia,MN
Summary
Experienced Medical Secretary with background in managing medical office operations, coordinating patient appointments and supporting clinical staff. Strengths include strong command of medical terminology, knowledge of healthcare systems, and proficiency in electronic health records management. Previous roles have demonstrated ability to streamline administrative processes, improve patient communication, and contribute to efficient healthcare delivery.
Overview
24
24
years of professional experience
Work History
Medical Secretary
Mayo Clinic Health System
La Crosse, WI
01.2002 - Current
- Managed patient scheduling using electronic health record systems.
- Coordinated communication between medical staff and patients effectively.
- Handled incoming calls, directing inquiries to appropriate departments efficiently.
- Organized office supplies and ensured availability for daily operations.
- Collaborated with healthcare teams to streamline administrative workflows effectively.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Transcribed doctor's orders into the electronic health record system.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
- Ordered office supplies when needed while monitoring inventory levels at all times.
- Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
- Conducted follow-up calls to patients for appointment reminders and care instructions.
- Managed patient flow to minimize waiting times and improve office efficiency.
- Utilized medical software for patient registration, scheduling, and records management.
- Facilitated communication between patients and healthcare providers to improve care coordination.
- Participated in staff meetings and contributed to quality improvement initiatives.
- Assisted in patient education regarding medical procedures and pre-visit requirements.
- Compiled and submitted daily, weekly, and monthly reports to healthcare administrators.
- Provided administrative support to medical staff, including data entry and document preparation.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Managed physician calendar, scheduling patient appointments and procedures.
- Managed office inventory and ordered medical supplies as needed.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
- Scheduled and confirmed patient appointments, surgeries, and medical consultations.
Education
Medical Secretary -
MN State College SE Technical
Winona, MN05-2001
Skills
- Electronic health records
- Patient scheduling
- Medical transcription
- HIPAA compliance
- Office management
- Customer service
- Appointment management
- Administrative support
- Follow-up communication
- Appointment coordination
- Care coordination
- Report preparation
- Transcription
- Detail-oriented approach
- Phone reception
- Patient scheduling proficiency
- Critical thinking
- Professional telephone etiquette
- Adaptable to change
- Telephone customer support
- Medical terminology
- Strong organizational skills
- Medical terminology expertise
- Medical office management
- Patient appointment coordination
- Staff leadership
- Multitasking Abilities
Timeline
Medical Secretary
Mayo Clinic Health System
01.2002 - Current
Medical Secretary -
MN State College SE Technical
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