Connie Stevenson

Relaxing… and bored!

• Assisted customers in determining proper postal service to align with individual needs.
• Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
• Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
• Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
• Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
• Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
• Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
• Hired, trained, and evaluated performance of over 20 employees.
• Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
• Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
• Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
• Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
• Streamlined postal operations for increased productivity through effective staff training and resource allocations.
• Established strong community presence by participating in local events and outreach programs, fostering positive relationships with local residents and businesses.
• Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
• Reduced wait times for customers through efficient queue management strategies during peak hours.
• Efficiently and kindly handled customer complaints and issues to increase satisfaction rates.
• Boosted workplace morale through the implementation of employee recognition programs and regular team-building activities.
• Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
• Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
• Implemented environmentally friendly practices within the post office operations, reducing waste output and encouraging sustainable habits among staff.
• Managed daily postal operations for one main and three subsidiary facilities.

• Oversaw daily operations of the office, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
• Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
• Maintained high safety standards to ensure secure workplace for all employees and visitors.
• Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
• Led successful project completions under tight deadlines, coordinating effectively across multiple teams.