Summary
Overview
Work History
Skills
Timeline
AssistantManager

Connie Stilwell

Westby,WI

Summary

Dynamic professional with a proven track record at WCCU, excelling in operations management and relationship building. Spearheaded initiatives that significantly enhanced customer satisfaction and branch performance. Skilled in banking, staff development, and fostering team environments. Demonstrated ability to mentor and develop talent, driving business growth and maintaining high service quality standards.

Overview

11
11
years of professional experience

Work History

Assistant Branch Manager

WCCU
03.2022 - Current
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Implemented targeted marketing strategies that attracted new customers while retaining existing ones leading to an overall increase in branch footfall.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
  • Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
  • Maintained friendly and professional customer interactions.

Cosmetologist

Pure Concepts Hair & Boutique
04.2014 - 03.2022
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Applied makeup to clients for special occasions to meet requirements.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Processed payments, entering sales in register for prompt customer service.
  • Answered phone calls and emails to schedule client appointments.
  • Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Demonstrated thorough knowledge of all salon products and services.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Skills

  • Banking
  • Operations management
  • Business development
  • Team development
  • Staff education and training
  • Relationship building and management
  • Employee scheduling
  • Staff management
  • Regulatory compliance
  • Staff development
  • Cash handling
  • Vault audits
  • Financial product advisement
  • Branch service quality
  • Attention to detail
  • Excellent work ethic
  • Team player
  • Relationship building
  • Approachable
  • Relationship management

Timeline

Assistant Branch Manager

WCCU
03.2022 - Current

Cosmetologist

Pure Concepts Hair & Boutique
04.2014 - 03.2022

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Connie Stilwell