Connie Terrell
Jenks,Oklahoma
Summary
Dynamic Project Manager with extensive experience at Labcorp Oklahoma, successfully directing over 40 projects to enhance patient care. Skilled in process improvement and stakeholder engagement, I excel in cross-functional collaboration and data analysis, driving operational efficiencies and achieving significant workflow enhancements. Passionate about delivering impactful results in healthcare environments.
Overview
22
22
years of professional experience
Work History
Project Manager
Labcorp Oklahoma
Tulsa, OK
02.2020 - Current
- Directed over 40 projects, contributing to extensive experience of 5,400 hours in project management.
- Coordinated cross-functional teams to enhance patient care delivery processes, including RCM system upgrades, a patient payment portal, and internal web applications to increase operational workflows.
- Built and established strong partnerships with teams, vendors and contractors.
Pathology Director
Pathology Laboratory Associates
Tulsa, OK
01.2013 - 01.2020
- Maintained and redefined process for pathology department workload for 26 pathologists.
- Defined and maintained the daily schedule for 26 pathologists. Published quality reports for individual pathologists and company.
- Managed credentialing processes for healthcare facilities and payers.
- Performed billing audits and metrics. Reviewed quarterly reimbursement metrics.
Manager – Billing
St. John Hospital
Tulsa, OK
05.2003 - 12.2008
- Manager over Customer Service, Data Entry and Claims Resolution - Managed 38 people
- Departments managed
- Data entry – Department was entering information from 1800 paper requisitions. Implemented software to have the requisitions electronically. This decreased the amount of time it takes to receive the requisitions and get them processed. In turn decreased the amount of time it takes to get claims and statements out.
- Customer Service – Department was seeing high abandonment rates due to new billing software that was implemented. Hired and trained 7 new people to get the calls down and customer service abandonment rates back down.
- Claims Resolution-Worked through over 10,000 claims issues to get the AR down to less than 270 days.
- Posting Team-Team posts $6 million and was continuously asking for overtime to get the monies posted by the end of the month. Worked through processes and streamlined different insurance companies remittance sets to get the monies posted without overtime.
Information Analyst
St. John Medical Center
Tulsa, OK
05.2003 - 12.2007
- Started and maintained a helpdesk system for Regional Medical Laboratory. Answer and support a variety of technical problems including desktop, network and software installs from a first call resolution. Worked on a variety of projects including motherboard replacement of all Dell 270 and 280 models. Provided a hardware maintenance support desk duties included troubleshooting broken equipment, and ordering and replacing the broken parts to get equipment functioning.
- Learned Cerner Classic system to provide database additions, troubleshooting system problems and monitoring system performance. Learned Cerner Millennium system to provide database additions, maintaining and troubleshooting system problems. Given several projects to work with different departments to implement new software as well as interactivity between departments. Evaluated help desk software to implement at RML. Evaluated customer needs for reporting purposes which includes requesting phone service from the different phone companies around the state, and paid all related bills associated with the phone companies.
- Given lead position over the tech support area. Duties include working with 4 people to get all jobs completed in a timely fashion and coordinating their time so jobs can be completed.
Education
MBA - Technology Management
University of Phoenix
01.2009
Bachelor in Arts and Sciences -
University of Oklahoma
01.1995
Skills
- Project management
- Process improvement
- Data analysis
- Budget management
- Stakeholder engagement
- Cross-functional collaboration
- Smartsheets
- Microsoft Products/Google Suite
- Performance evaluations
- Business process re-engineering
- Work flow planning
Accomplishments
- Recognized as a 2024 Customer Champion for the HSO Division for Labcorp.
References
References available upon request.
Timeline
Project Manager
Labcorp Oklahoma
02.2020 - Current
Pathology Director
Pathology Laboratory Associates
01.2013 - 01.2020
Manager – Billing
St. John Hospital
05.2003 - 12.2008
Information Analyst
St. John Medical Center
05.2003 - 12.2007
MBA - Technology Management
University of Phoenix
Bachelor in Arts and Sciences -
University of Oklahoma
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