Connie Tzifas
Meridian,ID
Summary
Organized Staff Scheduler with background in developing and implementing efficient staff schedules to optimize resources. Demonstrates strong ability to analyze staffing needs, foresee potential challenges and make adjustments as necessary. Successful at fostering open communication between departments and ensuring employee satisfaction. Previous work has resulted in improved scheduling processes, increased team efficiency and high levels of staff retention.
Overview
29
29
years of professional experience
Work History
Sr. Office Specialist, Staff Scheduler
Santa Clara County Valley Medical Center
San Jose, CA
02.2005 - 12.2022
- Encouraged and improved cross-department internal communication.
- Answered phones calls promptly; screened calls; responded to inquiries with accurate information.
- Organized and maintained filing systems for confidential documents.
- Staffed the emergency department and ED clinic.
- Scheduled staff for mandated classes.
- Communicated daily schedule changes to employees via email and text message.
- Maintained a database of all current staff members, their qualifications, and contact details.
- Developed and maintained accurate records of staff availability, scheduling, and overtime requests.
- Managed the onboarding process for new hires by providing orientation materials and assigning initial tasks.
- Conducted regular reviews of existing shift patterns and made recommendations for improvements as needed.
- Monitored attendance records for accuracy and completeness.
- Provided support to supervisors regarding employee leave requests and vacation days.
- Created templates for future shift schedules based on established guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Coordinated with department managers to ensure appropriate coverage for shifts.
- Reviewed and adjusted employee shift schedules in accordance with staffing needs.
- Monitored staff attendance records to identify any irregularities or discrepancies.
- Processed payroll information including hours worked and approved time off requests.
- Provided assistance during peak periods by adjusting existing schedules or arranging extra shifts as required.
Law Enforcement Clerk
Santa Clara County Sheriff's Office
San Jose, CA
02.2002 - 02.2005
- Researched legal documents such as arrest warrants, search warrants, subpoenas.
- Interrogated suspects in order to obtain additional information regarding ongoing investigations.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Answered phones in a courteous manner while providing excellent customer service.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Scanned documents into digital formats ensuring accuracy of content.
- Answered telephones, directed calls, and took messages.
- Performed data entry tasks to update customer accounts records.
- Operated cash register to process cash, check, and credit card transactions.
- Maintained up-to-date records of all arrests made by police officers within the jurisdiction.
- Assist Deputy's in booking inmates
Emergency Room Technician
El Camino Hospital
Mountain View , CA
01.1994 - 06.2003
- Provided emotional support and reassurance to patients and their families.
- Responded quickly and efficiently to code blue calls in order to provide effective lifesaving measures.
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Transported patients from the ER to other departments or units throughout the hospital as needed.
- Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Assisted with CPR and airway clearing procedures during emergencies.
- Completed documentation for each patient encounter accurately and within established timeframes.
- Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
- Offered information, support and comfort to patient families.
- Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
- Assisted employees in scheduling computer and phone updates.
- Monitored patient conditions and communicated changes to nursing staff and physicians.
- Ensured proper disposal of hazardous materials such as needles or contaminated linens.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Organized work orders, maintenance repairs and other administrative duties.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
- Performed quality assurance activities related to emergency room processes, protocols and equipment maintenance.
- Performed basic, non-invasive medical assistant duties.
- Assisted physicians with procedures such as intubations, chest tube insertions and central line placements.
- Attended training to validate or refresh basic professional skills.
- Prepared rooms for incoming patients by ensuring that necessary equipment was available.
- Applied and educated patients on orthopedic devices like crutch walking.
- Restocked supplies and cleaned equipment between patients.
- Managed the flow of patients through triage to ensure timely access to medical care.
Emergency Room Technician
Santa Clara Co Valley Medical Center
San Jose, CA
01.1997 - 02.2003
- Responded quickly and efficiently to code blue calls in order to provide effective lifesaving measures.
- Provided emotional support and reassurance to patients and their families.
- Monitored health and well-being of clients and reported significant health changes.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Transported patients from the ER to other departments or units throughout the hospital as needed.
- Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Assisted with CPR and airway clearing procedures during emergencies.
- Completed documentation for each patient encounter accurately and within established timeframes.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Offered information, support and comfort to patient families.
- Monitored patient conditions and communicated changes to nursing staff and physicians.
- Ensured proper disposal of hazardous materials such as needles or contaminated linens.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Collected and compiled data to document performance or assess program quality.
- Facilitated communication between nurses, physicians and other healthcare providers involved in patient care.
Education
EMT - Emergency Technician
San Bruno City College
San Bruno05-1998
Medical Assistant - Medical
Bryman College
San Francisco, CA04-1988
Some College (No Degree) - General Studies
College of San Mateo
San Mateo, CASkills
- Workflow optimization
- Staff supervision
- Administrative background
- Professional and mature
- Clerical Tasks
- Scheduling coordination
- Self-motivation
- Payroll processing
- Multi-line phone proficiency
- Filing and data archiving
- Report generation
- Calendar management
- Office administration
References
References available upon request.
Timeline
Sr. Office Specialist, Staff Scheduler
Santa Clara County Valley Medical Center
02.2005 - 12.2022
Law Enforcement Clerk
Santa Clara County Sheriff's Office
02.2002 - 02.2005
Emergency Room Technician
Santa Clara Co Valley Medical Center
01.1997 - 02.2003
Emergency Room Technician
El Camino Hospital
01.1994 - 06.2003
EMT - Emergency Technician
San Bruno City College
Medical Assistant - Medical
Bryman College
Some College (No Degree) - General Studies
College of San Mateo
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