Connie Vazquez
Montgomery,IL
Summary
To obtain an administrative position with a company that strives for excellence. A position that will diversify my knowledge and skill-set, along with the opportunity for me to utilize my creative, teamwork, writing and verbal communication skills in a successful environment.
Overview
22
22
years of professional experience
Work History
Remote Customer Account Manager
Aptive Environmental
05.2021 - 09.2023
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
Sales Manager
Acceptance Now
12.2012 - 08.2015
- Building customer loyalty by establishing and building long term relationships
- Manage coworkers including selection, training, motivating, evaluating, coaching and developing people
- Complete appropriate paperwork to ensure customer receives merchandise and partnership store receives payment
- Create, manage and execute plans to increase sales and conversion percentage
- Maintain accurate records of past-due activity
- Monitor and report weekly, monthly, and quarterly on performance and financial information
- In charge of all cash handling, filing cash bins for daily transactions and bank deposits.
Unarmed Security Officer
IHSS7
01.2011 - 03.2013
- Provided security and evacuation strategies for social events such as weddings, banquet venues, private events etc
- Assisted upper management to ensure appropriate changes were made to improve customer satisfaction
- Secured premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, and access points of entry
- Handled all logistics of staffing to ensure all roles were met within company standards.
Customer Service Representative
J & G News Agency
10.2001 - 12.2012
- Managed a team of 10+ employees through positive reinforcement, delegation and peer evaluation
- Provided route trips, planning and execution strategies for 10 newspaper routes
- Contacted customers on a daily basis to ensure proper delivery of their service and to assist with any questions regarding their memberships
- Served as a backup for all servicing routes
- Responded to all customer inquiries, complaints and special requests which led to Employee of the Month award for 5 consecutive months.
Education
Joliet Central High School
Joliet, IL05.1987
Skills
- Apt skills in Microsoft programs including: Word, Excel, PowerPoint
- Knowledgeable in a variety of cashier and payroll systems
- Detail Oriented, Organized, Accountable, Leader, Problem Solver, Positive Attitude
- Fluent in English and Spanish
Timeline
Remote Customer Account Manager
Aptive Environmental
05.2021 - 09.2023
Sales Manager
Acceptance Now
12.2012 - 08.2015
Unarmed Security Officer
IHSS7
01.2011 - 03.2013
Customer Service Representative
J & G News Agency
10.2001 - 12.2012
Joliet Central High School
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