Connie Villagrana
Bowling Green,KY
Summary
Dynamic accounting and administrative professional with over 17 years of experience in financial operations, internal controls, budgeting, payroll, tax compliance, logistics, and office management. Proven track record in optimizing workflows and maintaining regulatory compliance to support effective executive decision-making. Expertise in QuickBooks, accounts receivable, accounts payable, reconciliations, dispatch coordination, and vendor management enhances operational efficiency and drives organizational success. Committed to delivering high-quality results in fast-paced environments while fostering collaborative relationships across all levels of the organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Accountant
Cheetah Clean
01.2023 - Current
- Maintain internal control systems for assets, revenue, and expenses.
- Direct timely and accurate recording of financial data.
- Handle audits and account reconciliations.
- Prepare financial and management reports for planning and forecasting.
- Manage A/R collections and A/P disbursements.
- Maintain annual budgets and forecasts for business units.
- Manage vendor relationships and secure competitive bids.
- Ensure insurance coverage and operational licenses remain current.
- Streamlined month-end close procedures, reducing turnaround time and enhancing overall efficiency.
- Prepared monthly journal entries and reconciliations.
- Reconciled accounts and created documents for monthly closure procedures.
Dispatcher & Accounting Specialist
DTS
01.2018 - 01.2023
- Managed A/R, A/P, billing, collections, and reconciliations.
- Processed payroll including 1099 contractor payroll
- Coordinated dispatch operations, ensuring timely and accurate communication with drivers and clients.
- Monitored real-time logistics, optimizing routes and schedules for operational efficiency.
- Trained new dispatch staff on systems and protocols, fostering a collaborative environment.
- Developed standard operating procedures for dispatch processes, ensuring compliance with regulations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 50 fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Tax Preparer
Big Red Tax
01.2007 - 01.2018
- Prepare individual and small-business tax returns.
- Apply deductions, credits, and adjustments to minimize liability.
- Interview clients, review documents, and ensure IRS compliance.
- Prepared federal and state tax returns for diverse clientele, ensuring compliance with regulations.
- Reviewed and analyzed financial documents to identify discrepancies and optimize deductions.
- Conducted thorough audits of completed tax returns to guarantee accuracy and completeness.
- Analyzed financial records to verify accuracy of tax returns.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Completed and filed returns with tax departments at local, state, and federal levels.
Office Associate
City of Bowling Green – Fleet Division
01.2006 - 01.2018
- Accounting: Reviewed Department POE, analyzed purchase orders, assisted in budget prep, processed payroll, and performed PC reconciliations.
- Fleet: Reviewed repair work orders, tracked fuel, submitted warranty claims, generated monthly reports, and managed vehicle titles, registrations, and insurance.
- Customer Service: Communicated with organizations regarding repairs, invoicing, and warranty claims.
- Administrative: Prepared SPS and other reports, maintained Safety Compliance book, scheduled training, and prepared ICMA reporting.
Education
A.S. - Business Administration – Finance
Mid-Continent College
Mayfield, KY05.2018
Skills
- Accounting & Finance: A/R, A/P, Payroll, 1099s, Reconciliations, Budgeting, Forecasting
- Software: QuickBooks, Microsoft Office Suite
- Operations & Admin: Dispatch Coordination, Vendor Management, Document Preparation, Records Management
- Customer Service & Communication
- General ledger accounting
- Financial reporting
- Tax preparation
- Payroll processing
Certification
Certified Public Notary; attended Customer Service Seminars and Basic & Beyond Excel workshops.
Bilingual
English & Spanish (Business Level)
Timeline
Senior Accountant
Cheetah Clean
01.2023 - Current
Dispatcher & Accounting Specialist
DTS
01.2018 - 01.2023
Tax Preparer
Big Red Tax
01.2007 - 01.2018
Office Associate
City of Bowling Green – Fleet Division
01.2006 - 01.2018
A.S. - Business Administration – Finance
Mid-Continent College