Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Connie Villarreal

Elmhurst,IL

Summary

Dynamic bartender with extensive experience at The Club Inc., recognized for exceptional customer service and strong multitasking abilities. Proven track record in enhancing customer satisfaction through creative drink promotions and effective team management. Highly reliable and skilled in responsible alcohol service, consistently exceeding guest expectations in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Bartender

Spring Inn
08.2024 - Current
  • Learned cocktail preparation and drink mixing techniques in a fast-paced environment.
  • Provided exceptional customer service to create a welcoming bar atmosphere.
  • Maintained cleanliness and organization of the bar area to ensure safety and efficiency.
  • Assisted in inventory management by tracking supplies and notifying management of low stock.
  • Supported team members during busy shifts to enhance workflow and service speed.
  • Adapted quickly to changing demands while maintaining high-quality service standards.
  • Engaged with customers to promote daily specials and build rapport for repeat business.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender / Manager

The Club Inc.
08.2009 - 05.2024
  • Supervised daily bar operations, ensuring compliance with health and safety standards.
  • Trained and mentored new bartenders on beverage preparation and customer service techniques.
  • Coordinated inventory management, maintaining stock levels and minimizing waste.
  • Developed specialty drink menus, enhancing customer experience and driving sales.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Implemented a shift scheduling system to optimize staffing efficiency during peak hours.
  • Monitored bar performance, identifying areas for process improvement and cost reduction.
  • Collaborated with management on promotional events, increasing foot traffic and revenue.
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
  • Increased overall revenue with creative drink promotions and themed events.

Bartender

Yahooz Bar & Grill
05.2004 - 04.2007
  • Learned cocktail preparation and drink mixing techniques in a fast-paced environment.
  • Provided exceptional customer service to create a welcoming bar atmosphere.
  • Maintained cleanliness and organization of the bar area to ensure safety and efficiency.
  • Assisted in inventory management by tracking supplies and notifying management of low stock.
  • Supported team members during busy shifts to enhance workflow and service speed.
  • Adapted quickly to changing demands while maintaining high-quality service standards.
  • Engaged with customers to promote daily specials and build rapport for repeat business.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

Required

Westfield High School
Westfield, WI.
06.1986

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Payment processing
  • Cash register operation
  • Hospitality service expertise

Timeline

Bartender

Spring Inn
08.2024 - Current

Bartender / Manager

The Club Inc.
08.2009 - 05.2024

Bartender

Yahooz Bar & Grill
05.2004 - 04.2007

Required

Westfield High School

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Connie Villarreal