Connie Watson
Thomasboro,IL
Summary
At Credit Union 1, I led cross-departmental initiatives, enhancing communication and debt recovery, which significantly reduced outstanding debts. My expertise in account reconciliation and team leadership, coupled with a commitment to professionalism and ethics, drove substantial improvements in customer service and team productivity.
Overview
27
27
years of professional experience
Work History
Sr. Collection Officer
Credit Union 1
08.1996 - 10.2023
- Spearheaded cross-departmental collaboration, fostering stronger communication between collections and sales teams to address account discrepancies promptly.
- Managed a diverse portfolio of high-value accounts with diligence and professionalism, recovering significant amounts of outstanding debt over time.
- Provided exceptional customer service to both internal and external stakeholders, addressing inquiries and resolving disputes professionally.
- Created comprehensive training materials for new hires, enhancing overall team knowledge and productivity.
Education
Special Education
Danville Area Community College
Danville, ILSkills
- Account Reconciliation Mastery
- Team Leadership Qualities
- Professionalism and Ethics
- Organizational abilities
- Decision-Making Competence
- Debt recovery expertise
- Skip Tracing Abilities
- Patience and Persistence
- Data entry proficiency
- Client Confidentiality
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Updating Customer Accounts
- Multitasking Abilities
- Reliability
- Excellent Communication
- Clear Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Payment Scheduling
- Documentation and Recordkeeping
- Negotiation and Resolution
- Team building
- Work Planning and Prioritization
- Self Motivation
- Conflict Resolution
- Accurate payment posting
- Goal Setting
- Account Monitoring
- Problem Identification
- Professionalism
- Pleasant Telephone Demeanor
- Fair Debt Collections Practices
- Interpersonal Communication
- Basic Mathematics
- Training and Teaching
- Investigative research
- Payment Processing
- Time management abilities
- Adaptability
- Written Communication
- Paperwork Processing
- Payment management
- Managing Delinquent Accounts
- Debt Repayment Negotiation
- Professional Demeanor
- Financial Documentation
- Skip Tracing
- Persuasive Negotiation
- Credit and collections
- Credit Extension Negotiation
- Automated Document Scanning
- Insurance Company Communication
- Account Reconciliation Mastery
- Account Reconciliation Mastery
- Account Reconciliation Mastery
- Problem-solving aptitude
- Report Writing
- Customer Relationship Management
- Interpersonal Skills
- Collection Processes
- Payment Collection
- Payment Analysis
- Background Checks
- Credit Management
- Account Updates
- Cash Reconciliation
- Accounts Payable and Accounts Receivable
- Financial Services
- Customer Transactions
- Financial Reports
- Customer Needs Assessments
- Customer Satisfaction
- Client Support
Timeline
Sr. Collection Officer
Credit Union 1
08.1996 - 10.2023
Special Education
Danville Area Community College
Similar Profiles
Lindsey RhodesLindsey Rhodes
Member Service Representative at Credit Union 1Member Service Representative at Credit Union 1
Destanee LeasureDestanee Leasure
Credit Union Teller at Credit Union 1Credit Union Teller at Credit Union 1
Jennifer CabasagJennifer Cabasag
AVP of Strategic Initiatives at Credit Union 1 AlaskaAVP of Strategic Initiatives at Credit Union 1 Alaska
Fua Naoafioga UeselaniFua Naoafioga Ueselani
Member Service Officer at Credit Union 1Member Service Officer at Credit Union 1
Amanda De LapAmanda De Lap
Assistant Front Office Manager at Grant Home Improvement ServicesAssistant Front Office Manager at Grant Home Improvement Services