Connie Westwood
Columbus,Ohio
Summary
Dynamic professional with a proven track record at AmeriPro Roofing, excelling in lead generation and conflict resolution. Achieved Million Dollar Club status through exceptional client engagement and data accuracy. Skilled in Microsoft Office Suite and adept at managing high client volumes, ensuring outstanding service and satisfaction.
Overview
20
20
years of professional experience
Work History
Inspection Coordinator
AmeriPro Roofing
Downers Grove, Illinois
04.2021 - 12.2025
- Established rapport with homeowners to facilitate exterior home inspections by Restoration Specialists.
- Collected and verified data for sales transfer while ensuring accuracy of district boundaries.
- Explained significance of inspections to maintain homeowner interest and encourage scheduling.
- Achieved Million Dollar Club status in 2022 through personal revenue generation of $600k by June 2023.
Rideshare
Lyft/Uber
03.2023 - 03.2025
- Delivered exceptional customer service to over 3,819 riders, consistently maintaining a 4.9/5 star rating through attentive, courteous, and professional interactions
- Demonstrated excellent communication skills and adaptability in managing high-volume, fast-paced work environments
- Maintained a safe, clean, and welcoming vehicle environment, enhancing overall customer satisfaction increasing my bottom line with the tips I earned
Customer Service Representative
Automated Health Systems
Columbus, Ohio
02.2014 - 07.2019
- Multi-task with multiple systems to find the reason causing the consumer’s issue using state & county billing & eligibility systems
- Verify all systems match and if there is an error file help tickets to go to the state to escalate the issue
- Address consumer needs in a quick and diligent manner and notate call actions in call logs
Customer Service Rep
Mason’s Construction
Columbus, Ohio
12.2012 - 12.2014
- Took inbound customer service calls and made outbound follow up calls
- Scheduled service calls, warranty inspections, and cold called for home inspections
- Local tool delivery for work sites, ran office errands, and clerical duties
Tele-Sales
NCO Financial
Columbus, Ohio
08.2005 - 11.2006
- Establish good rapport with potential clients to increase revenue for company and self
- Proposed service plans to help meet customer collection needs to recoup their revenue
- Accurately collected client information to ensure smooth transfer to sales representative
Education
Diploma - Medical Assisting
Bradford School
Columbus, OhioSkills
- Lead generation and upselling
- Conflict resolution
- Computer literacy
- Technical proficiency
- Empathy and active listening
- Microsoft Office Suite expertise
- High client volume management
- Multi-line phone operation
- Data entry and attention to detail
- Adaptability and time management
- POS and CRM systems
- Defensive driving skills
- Office management and scheduling software
- Effective communication skills
- Phone sales and negotiation
References
References available upon request.