Connie Williams
Owosso,MI
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary organizational, problem-solving, and communication.
Overview
20
20
years of professional experience
Work History
Operations Associate
McDonald's Corporation
Chicago , IL
08.2018 - Current
- Conducted regular reviews of operations and identified areas for improvement. Provided coaching to Franchisees.
- Generated reports detailing findings and recommendations.
- Trained and guided Franchisee team members to maintain high performance metrics.
- Provided ongoing coaching and motivation to franchisees and management.
- Analyzed data and developed actionable recommendations to drive growth.
- Developed and maintained strong working relationships with McDonald's Franchisees.
- Earned McDonald's "Serve Award" in 2021 for work with operators to launch McDonald's Global Mobile App in Michigan.
Franchise Business Consultant
7 Eleven Corporation
Saginaw , IL
06.2016 - 08.2018
- Collaborated with 10 Franchisees to provide feedback and recommend operational changes to meet emerging trends.
- Analyzed data and developed actionable recommendations to drive sales growth 10%.
- Developed and maintained strong working relationships with Franchisees within assigned territory.
- Stayed current on company offerings and industry trends.
- Gained Franchisee trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Analyzed data and developed actionable recommendations to drive growth
Restaurant Director of Operations
RG Restaurants, DBA Burger King
Metropolitan Detroit, MI
04.2010 - 05.2016
- Designed strategy and action plans with aggressive timelines for implementation.
- Oversaw operations and reviewed performance measures of seven locations of Quick Serve restaurants.
- Trained new managers on proper protocols and customer service standards.
- Implemented business strategies, increasing revenue over 20% each location within 6 months.
- Trained and guided team members to maintain high productivity and performance metrics.
- Increased profit margins of seven restaurants through careful application of cost monitoring.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Worked alongside General Managers to assess performance and identify personnel with capacity to succeed in management positions.
- Mitigated business risks by working closely with staff members and assessing performance.
- Contact person for all accelerated issues and parent company.
District Manager
KNJ Subway, Inc.
Metropolitan Detroit, Michigan
03.2003 - 03.2010
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Built relationships with customers and community to establish long-term business growth.
- Supervised 7 locations to enforce high-quality standards of operation.
- Coached and promoted high-achieving employees to fill leadership positions with qualified staff and boost company growth.
- Implemented systems and procedures to increase sales.
- Exceeded sales targets with well-developed strategies.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Skills
- Verbal and Written Communication
- Process Improvement
- Project Management
- Operational Reporting
- Customer Service
- Issue Resolution
- Inventory Reconciliation
- Team Support
- Customer Loyalty
- Creative Solutions
- Operations and Procedural Knowledge
- Team Meetings
- Leadership
ServSafe Certified
ServSafe Certification
Timeline
Operations Associate
McDonald's Corporation
08.2018 - Current
Franchise Business Consultant
7 Eleven Corporation
06.2016 - 08.2018
Restaurant Director of Operations
RG Restaurants, DBA Burger King
04.2010 - 05.2016
District Manager
KNJ Subway, Inc.
03.2003 - 03.2010