Connie Wilson
Bronxville,NY
Summary
Innovative professional with extensive experience providing excellent service to both internal and external customers. Analytical professional skilled at compiling information to create accurate reporting, interpreting policies and procedures to perform tasks efficiently, and working on multiple projects simultaneously to successful on-schedule completion. Collaborative communicator continually focused on building relationships and creating positive experiences.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
GLOBAL CONTACT SERVICE
03.2013 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Skills
- Customer Service
- Communication
- MS Office
- Relationship Building
- Insurance & Annuities
- ADP System
Timeline
Customer Care Representative
GLOBAL CONTACT SERVICE
03.2013 - Current
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