Connie Wine-Dunn
Conklin,MI
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
12
12
years of professional experience
Work History
Elderly Caregiver
Self-employeed
Conklin, MI
10.2009 - 09.2021
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with daily living activities, running errands and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Guided patients to restroom, [Action] and [Action] to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Education
High School Diploma -
Spencer High School
Spencer, WV06.1966
Skills
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Order and Refund Processing
- Responding to Difficult Customers
- Upselling Products and Services
- Understanding Customer Needs
USAF Vet
Admin duties in secured area
Additional Information
USAF Vet
Data entry
Telephone operator
Timeline
Elderly Caregiver
Self-employeed
10.2009 - 09.2021
High School Diploma -
Spencer High School
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