Connie Wirtz
New Baltimore,MI
Summary
Attentive Garden Associate proficient in customer service and sales. Keeps garden areas clean, neat and well-stocked for customers. Cares for plants of all seasons in all weather conditions to maintain healthy stock. Accurately handling money and maintaining paperwork. Efficient gardener, bringing strong background maintaining trees, shrubs and flowering plants. Highly knowledgeable about strengths and weaknesses of different species. Helps customers locate and select items and regularly uses opportunities to cross-sell and upsell products. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
School Bus Driver
Anchorbay School District
08.2019 - Current
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Communicated information to parents to promote good communication and transparency.
- Maintained Michigan driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
Garden Center Supervisor
Lumberjack
03.2019 - Current
- Identified and controlled pests and diseases to keep gardens healthy.
- Successfully drove new product lines to increase annual profits.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Maximized visual appeal of the garden center through strategic merchandise placement, optimizing sales potential by enticing customers with eye-catching displays.
School Bus Driver
Marysville School Bus
09.2017 - 06.2018
School Bus Driver
East China School District
04.2015 - 06.2016
Manager
English Gardens
02.2015 - 01.2016
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Accomplished multiple tasks within established timeframes.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Controlled costs to keep business operating within budget and increase profits.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Manager
Gardens & Beyond
01.2008 - 11.2014
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personal on POS system, maintaining of POS system, scheduling of employees.
- Identified pests and insects to keep garden center healthy.
Education
Associate of Science -
Baker College
Port Huron, MISkills
- Passenger Management
- Shipping and packaging
- Clean MVR
- Traffic Laws Adherence
- Retail Security
- Merchandising operations
- Inventory and Stocking
- Plant watering
- Administrative Documentation
Timeline
School Bus Driver
Anchorbay School District
08.2019 - Current
Garden Center Supervisor
Lumberjack
03.2019 - Current
School Bus Driver
Marysville School Bus
09.2017 - 06.2018
School Bus Driver
East China School District
04.2015 - 06.2016
Manager
English Gardens
02.2015 - 01.2016
Assistant Manager
Gardens & Beyond
01.2008 - 11.2014
Associate of Science -
Baker College
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