Results-driven professional with experience in production line management, customer support, cost control, and complete knowledge of apparel and textile industry. Proven ability to build strong customer and supplier relationships, streamline daily operations, and support quality product development. Known for clear judgment, practical problem-solving, and being team-oriented.
Work History
Production Manager
13 Years 9 Months
Moreno Textiles | 10.2012 - 07.2026
Master pattern and textile designer.
Negotiated with suppliers for better raw material prices, achieving considerable cost reductions.
Developed apparel lines for upcoming seasons.
Maintained close business relationships with sales representatives and customers.
Customer Service Representative
5 Years 6 Months
Ponce's Upholstery | 09.2006 - 03.2012
Managed customer inquiries, scheduled service appointments, and confirmed project details accurately.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Designed new seats for classic cars and trucks that appeared in auto shows.
Worked with leather goods, vinyl, velvets, etc.
Cut and sewed.
Pet Shop Owner
3 Years 4 Months
Animal House | 07.1989 - 11.1992
Managed inventory ordering, stock rotation, and product availability across retail categories.
Oversaw sales transactions, cash handling, and end-of-day reconciliation.
Resolved customer concerns promptly, supporting repeat business and store reputation.
Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
Hired, trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
Hostess/Server
2 Years 11 Months
Ciscos Mexican Restaurant | 01.1986 - 12.1988
Greeted guests promptly, managed waitlist, and coordinated seating for smooth dining room flow.
Presented menus, explained specials, and answered menu questions to support informed guest orders.
Production, Logistics and Procurement Manager at BK PARTNERS AND SERVICES YAOUNDEProduction, Logistics and Procurement Manager at BK PARTNERS AND SERVICES YAOUNDE