Connie Wuerfl
South Elgin,IL
Summary
Dedicated and proficient PROJECT/PROGRAM MANAGER with extensive experience in strategic planning, project management, budgeting, program execution, vendor management, and process improvements. Highly motivated and proven team player with excellent self-discipline and a track record of completing complex projects on time and within budget.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Freelancing Project/BA Manager
Self Employed
South Elgin, Illinois
01.2023 - Current
- Conduct research and best practices to provide senior level executives recommendations to create or improve web, ecommerce, operations, or business needs
- Develop and implement project plans to improve websites and business operations to increase traffic, conversion rates, system performance, and provide analytics to clients to increase 45% in traffic on websites to assist business in making informed decisions
- Create, monitor, and communicate KPI metrics with stakeholders on a regular basis
PMO Lead – Project/BA Manager
Hammacher
Niles, IL
01.2023 - 12.2023
- Worked with Senior Level Management to develop and monitor yearly roadmap goals
- Managed tracking, and provide communication to stakeholders on the status of company initiatives
- Created and implemented new PMO processes and systems to support the IT team of multiple in progress projects, projects in the pipeline, issues, and deadlines
- Provided project management to implement AI, API, Analytics, Subscription, Upgrades, and Marketing projects to utilize new and updated technologies
- Led cross functional teams that included Vendors, Marketing, Finance, and Design teams to implement over 58 promotions and modifications to web sites to improve sales
- Facilitated virtual and in person meetings with internal and external resources
Chief to Staff – Project/Program Manager
MrktServ Holdings Inc.
01.2015 - 12.2022
- Provided project management and executive management for the CEO and Senior Leadership teams
- Lead special projects, create processes, and assist in defining yearly initiatives for a startup company
- Supervised a team to oversee all system design, functionalities, and architecture changes to meet the specific company client’s requirements
- Developed and implemented KPI’s and provided weekly analysis of metrics
- Worked CEO to maintain investor relationships to raise 8 million dollars in funding
Education
Management of Operations and Information Systems -
Northern Illinois University
DeKalb, ILSkills
- Implementation Project Manager
- Strategic Planning
- Leadership
- Vendor Relationship Management
- NetSuite ERP
- D365
- Issue Resolution
- Budgeting
- CRM
- AI Project Implementation
- Agile
- Waterfall
- Program Management
- Project Management
- Communication
- Organization
- Customer Service
- Team Player
- Business Requirements
- Time Management
- Automotive Aftermarket
- Senior Level Support
Certification
Scrum Master, 996306, 01/01/23, 12/31/26, VMEDU, VMEDU.com
Timeline
Freelancing Project/BA Manager
Self Employed
01.2023 - Current
PMO Lead – Project/BA Manager
Hammacher
01.2023 - 12.2023
Chief to Staff – Project/Program Manager
MrktServ Holdings Inc.
01.2015 - 12.2022
Management of Operations and Information Systems -
Northern Illinois University