Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connie Zantene

Sabina,OH

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, coaching, and morale-building abilities to enhance employee engagement and boost performance.

Overview

36
36
years of professional experience

Work History

Store Manager

Carters Inc
03.2016 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Assisted in recruiting, hiring and training of team members.

Store Manager

Stride Rite
09.2013 - 03.2016
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.

Store Manager

Bath & Body Works Inc.
01.2000 - 08.2013
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Developed and implemented successful staff incentive programs to motivate employees.

Training Lead

ABX Air
10.1987 - 02.2001
  • Coordinated training for new hires to impart information about company policies, requirements and performance strategies.

Education

High School Diploma -

Jewett Scio High School
Scio, OH
06.1977

Skills

  • Shift Scheduling
  • Employee Training
  • Customer Service Management
  • Personnel Development
  • Operations Management
  • Loss Prevention
  • Team Development
  • Payroll Management
  • Store Merchandising
  • Cash Management

Timeline

Store Manager

Carters Inc
03.2016 - Current

Store Manager

Stride Rite
09.2013 - 03.2016

Store Manager

Bath & Body Works Inc.
01.2000 - 08.2013

Training Lead

ABX Air
10.1987 - 02.2001

High School Diploma -

Jewett Scio High School
Connie Zantene