Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connie A. Leggett

Tonganoxie,KS

Summary

Aspiring, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Utility Billing Clerk

City of Basehor
12.2013 - 06.2023
  • Managed all business licenses, expedited letters, applications and payments, and kept data records
  • Managed invoicing and payment processing operations for utility billing
  • Verified accuracy of billing data and corrected discrepancies.
  • Entered and maintained billing information in company internal databases for accessibility.
  • Handled account payments and provided information regarding outstanding balances and performed collection duties.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Maintained detailed records of customer payments and billing adjustments.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Generated daily, weekly and monthly reports for billing department.
  • Executed billing tasks and recorded information in company databases.
  • Audited billing records to verify accuracy and completeness.
  • Developed and implemented billing procedures to enforce compliance with company policies.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.
  • Audited and corrected billing and posting documents for accuracy.
  • Registered Notary through the City of Basehor
  • Held position as Recording Secretary for the Planning and Zoning Board until January 2020.
  • Maintained accurate records of customer payments.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Reconciled accounts receivable to general ledger.
  • Encoded and canceled checks using bank machines.

Administrative Assistant

City of Basehor
10.2012 - 12.2013
  • Interacted with vendors, contractors, and professional services personnel
  • Provide logistical support for programs, meetings, and events, including agenda preparation and calendar maintenance
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Offered departmental administrative support
  • Assisted with utility payments as needed.

Evidence Technician

Tonganoxie Police Department
07.2011 - 02.2013
  • Organized and maintained all evidence for both criminal and non-criminal cases
  • Transported evidence to the Kansas Bureau of Investigation for testing and picked up when completed
  • Destroyed court ordered evidence
  • Filled in as Police Clerk Receptionist as needed.
  • Followed strict laboratory safety procedures to ensure safety of personnel and evidence.

Office Assistant

City of Tonganoxie
02.2012 - 10.2012
  • Interacted with vendors, contractors, and professional services personnel
  • Provided logistical support for programs, meetings, and events, including agenda preparation and calendar maintenance
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments
  • Collaborated with various departments to complete assigned tasks.
  • Delivered clerical support by handling range of routine and special requirements.
  • Interacted with customers by phone, email, or in-person to provide information.

Customer Service Representative

Heartland Works, Inc,
02.2006 - 02.2009
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Calculated client support timesheets and invoices from educational institutes
  • Consulted with individuals about career paths and the options available to them
  • Aided with interview prep, job search and resume assistance
  • Worked closely with the Kansas Department of Commerce and other local community services
  • Documented all inventory on equipment and supplies for both Lawrence and Atchison offices.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Data Entry Clerk

NATEK
07.2005 - 12.2005
  • Worked with highly confidential material for scanning and storing purposes.
  • Sorted documents and maintained organized filing process.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Completed data entry tasks with accuracy and efficiency.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Managed and organized documents for data entry tasks.
  • Preserved customer confidence and protected operations by keeping information confidential.

Human Resources Assistant

ThyssenKrupp Atlas, Inc
07.2004 - 05.2005
  • Maintained and distributed 90-day probationary period reports, attendance reports, timecards, production reports and manpower roster reports
  • Set up orientations and initial training for new employees.
  • Participated in recruitment and selection process for new hires.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Assisted with creating employee handbooks and manuals.
  • Checked references for potential candidates.
  • Aided staff with employee performance review paperwork and documentation.
  • Participated in job fairs to recruit new talent.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Screened applicant resumes and coordinated both phone and in-person interviews.

Education

Licensed Cosmetologist - Cosmetology

B-Street School of International Hair Design
Lawrence, KS

Certification of Graduation - Medical Billing & Coding

Pinnacle Career Institute
Lawrence, KS
2009

Skills

  • Database Management
  • Data Imports
  • Check Encoding and Canceling
  • Microsoft Office
  • Adding, Calculating and Billing Machines
  • Security Procedures
  • Administrative Duties
  • Billing and Payment Processing
  • Office Supplies and Inventory
  • Data Entry
  • Complex Problem-Solving
  • Customer Relations

Timeline

Utility Billing Clerk

City of Basehor
12.2013 - 06.2023

Administrative Assistant

City of Basehor
10.2012 - 12.2013

Office Assistant

City of Tonganoxie
02.2012 - 10.2012

Evidence Technician

Tonganoxie Police Department
07.2011 - 02.2013

Customer Service Representative

Heartland Works, Inc,
02.2006 - 02.2009

Data Entry Clerk

NATEK
07.2005 - 12.2005

Human Resources Assistant

ThyssenKrupp Atlas, Inc
07.2004 - 05.2005

Licensed Cosmetologist - Cosmetology

B-Street School of International Hair Design

Certification of Graduation - Medical Billing & Coding

Pinnacle Career Institute

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Connie A. Leggett