CONNIE JO WIEHAGEN
Munhall,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Accounts Payable Clerk
Gipson Bearing and Supply Company Co
05.2021 - Current
- Answer phones 50-70 calls daily, greet customer/vendors
- Check emails, faxes, make copies, file, send and receive invoices through mail.
- Month end balance, Cut checks/ACH weekly
- Scan invoices, acknowledgements, conformations, packing slips, sales orders and purchase orders into DAM.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Enhanced department efficiency with the implementation of digital document management tools for faster invoice retrieval.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Increased accuracy in expense reporting by thoroughly reviewing submitted claims and verifying supporting documentation.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
Patient Access Coordinator II
Jefferson Regional Medical Center
11.2018 - 05.2021
- 7 Conducts scheduling, and preregistration functions, validates patient demographic data, identifies and verifies medical benefits, accurate plan code and COB order, insurance authorizations
- Obtains limited clinical data based on service required
- Corrects and updates all necessary data to assure timely, accurate bill submission
- Collect Copays and balance cash register.
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Ensured compliance with regulatory requirements by maintaining accurate records of all financial transactions related to patient accounts.
Patient Coordinator
Associates in Ophthalmology
04.2017 - 07.2018
- Greet patients upon check-in/registration 70-100 patients a day, track patients in waiting areas
- Review and verify information in patient charts
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
- Enter patient demographics into computer
- Verify insurance information; obtain authorizations or referrals; collect co- pays or past balances
- Review fee tickets upon patient check-out; ensures all fees are collected
- Print dictation letters
- Provide telephone coverage (answer calls promptly; identify and expedite emergency calls; take on/off service; schedule appointments; check reschedule book)
- EMR administration, documentation and scanning
- Daily office mail administration
Patient Information Coordinator
UPMC McKeesport Hospital
07.2012 - 10.2014
- Greet patients who need to be seen by ER doctors and gather their personal information to register them
- Improved patient satisfaction by efficiently managing and updating patient information in electronic health records.
- Maintain a clean environment
- Coordinated medical referrals to ensure timely access to specialists and accurate transfer of patient information.
- Receive incoming phone calls and faxes
- Assign beds for patients who are being admitted from ED or OR in Bedboard
- Check and verify insurance information
- Get consent forms, Medicare, or Medical Assistance forms signed by patients
- Collect co-pays
- Balance the money and token logs.
Pharmacy Tech
Jefferson Regional Medical Center
06.2010 - 12.2011
- Establish or maintain patient profiles, including lists of medications taken by individual patients
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Maintain proper storage and security conditions for drugs
- Answer telephones, responding to questions or request of nurses/doctors
- Prepacked bulk medications, fill bags with prescribed medications, and affix labels
- Mix pharmaceutical preparations, according to written prescriptions
- Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods
- File prescriptions that have been filled
- Assist nurses/doctors by answering simple questions, locating items, or referring them to the pharmacist for medication information
- Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages
- Attend regular monthly meeting for knowledge of new drugs or discontinued drugs
- Fill OMNI Cells daily for OR/ER as well as nurse's stations on all wings of hospital
- Run STAT meds as needed to patients or ER/OR.
Pharmacy Tech
Rite Aid
08.2006 - 06.2010
- Receive written 150-200 prescriptions or refill requests daily and verify that information is complete and accurate
- Establish or maintain patient profiles, including list of medications taken by individual patients
- Maintain proper storage and security conditions for drugs
- Answer telephones, responding to questions or requests by patients/doctors
- Fill bottles with prescribed medications, and type and affix directions label to bottles
- Mix pharmaceutical preparations, according to written prescriptions
- Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods
- Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
- Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisor of stock needs and shortages
- Call Insurance Companies for prior authorizations or decline errors
- Balance cash register at end of shift.
Customer Service Representative III
EchoStar
02.2001 - 01.2006
- Started out as a CSR I taking 120 - 150 activation calls daily for satellite TV (Dish Network) and very few technical calls
- Was promoted to Sales Confirmations Team, (CSR II) which handled sales to customers, whether it was for new activations or sales on equipment
- Was promoted to Advanced Technical Support, (CSR III) which handled all advanced technical calls transferred from CSR I/CSR II who could not handle or solve customer's issue
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- If unable to solve the customers issue over the phone, I was authorized to set up Service Calls, or replacement on equipment
- Also was able to help Coaches (Supervisors) when shorthanded taking “Sup Calls” when customers no longer wished to speak with regular CSR or call escalated.
Administrative Assistant to Finance Director
Boy Scouts of America
09.1996 - 01.2001
- Started out as Registrar for Registration Department
- Answer telephone, handled new/re-new Charters for each pack/troop unit, signing off on Eagle Scout Applications, filing, wait on customers at front counter ringing them up for camp/registration dues, balancing cash register at shift end
- Was promoted to Secretary to Finance
- Answer telephone, receive faxes and e-mails, daily reports of Friends of Scouting money to all District Executives, daily balances of money that came in, as well as end of month balance
- Was promoted to Administrative Assistant to Finance Director where I was supervisor to the Finance Secretary, took care of all monies and books for Popcorn Campaign, Golf Outings, and Friends of Scouting
- Answer telephones, receive and send faxes and emails, typed memos and letters, made PowerPoint's, attended monthly Board Meetings.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
Attained Certification - Business Administration
Bradford School
Pittsburgh, PA06.1996
Attained High School Diploma - Academic
Steel Valley High School
Munhall, PA06.1995
Skills
- Payment Verification
- Expense Reporting
- Budgeting Proficiency
- Excellent Customer Service
- Dependable
- Invoice Processing
- Bookkeeping
- Bill Payment
- Vendor Invoice Processing
Timeline
Accounts Payable Clerk
Gipson Bearing and Supply Company Co
05.2021 - Current
Patient Access Coordinator II
Jefferson Regional Medical Center
11.2018 - 05.2021
Patient Coordinator
Associates in Ophthalmology
04.2017 - 07.2018
Patient Information Coordinator
UPMC McKeesport Hospital
07.2012 - 10.2014
Pharmacy Tech
Jefferson Regional Medical Center
06.2010 - 12.2011
Pharmacy Tech
Rite Aid
08.2006 - 06.2010
Customer Service Representative III
EchoStar
02.2001 - 01.2006
Administrative Assistant to Finance Director
Boy Scouts of America
09.1996 - 01.2001
Attained Certification - Business Administration
Bradford School
Attained High School Diploma - Academic
Steel Valley High School
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