Faith Isha Jeng
Accra
Summary
I am looking for a challenging position that will allow me to apply my educational knowledge in different business areas. I combine effective communication skills with extensive product inknowledge to identify opportunities and deliver a satisfactory outcome for both customer and company whilst working alone and as part of a larger team.
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Determined student with academic discipline knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking.
Experienced Freelancer with broad portfolio across multiple sectors. Strengths lie in adaptability, project management, and problem-solving skills. Successfully delivered projects on time, ensuring customer satisfaction. Known for creativity, communication skills and the ability to understand client needs accurately.
Overview
19
19
years of professional experience
Work History
Freelancer
Entrepreneur
01.2020 - Current
- Expanding my skills through the act of entrepreneurship
- Developed tailored solutions to meet diverse client needs.
- Conducted market research to identify trends and opportunities for clients.
- Created engaging content for various platforms to enhance brand visibility.
- Fostered strong relationships with clients through effective communication and support.
- Leveraged social media tools to promote client services and engage audiences.
- Identified needs of customers promptly and efficiently.
English Teacher Volunteer
Ministry Of Education Chile
09.2025 - 11.2025
- Facilitated discussions to enhance critical thinking skills.
- Assessed student progress through evaluations and feedback.
- Collaborated with fellow educators to share best practices and resources.
- Delivered engaging English lessons to students of ages between 10 to 13.
- Used lesson plans according to curriculum guidelines provided by the organization.
- Adapted teaching methods to suit different learning styles of each student.
- Maintained accurate records of attendance and evaluation for each student.
- Planned interactive games that helped reinforce concepts taught in class.
- Collaborated with school counterpart in order to create innovative learning strategies for the classroom setting.
Lecturer
Marshalls College University
03.2025 - 06.2025
- Lectured matured students travel consultancy and the role of AI in the travel industry.
Conference and Logistics Assistant
FORUM FOR AGRICULTURAL RESEARCH IN AFRICA
02.2017 - 12.2020
- Ensure timely preparation of Travel Authorization forms
- Makes ticket reservations at reasonably negotiated rates & ensures timely issuance of tickets as necessary at the most economical rate, using the most direct route to/from the destination and ensures that all travel payment requests are prepared and authorized.
- Plans and organizes to ensure that the necessary hotel accommodations are made for all FARA organized events and all participants are given up-to-date logistics information on the conference/meeting plans.
- Works closely with the conference & Logistics Officer as well as the FARA Administrative Assistants to establish a standard list of conference/meeting needs e.g. stationeries and other logistical support as necessary
- Performs any other duties that may be assigned from time to time by Supervisor
Manager for Sales and Ticketing
LEO DYNASTY TRAVEL AND TOUR
09.2015 - 12.2016
- Prepared Ticket Sales settlement report and managed the Travel and Tour office.
Airline Ticketing & Reservation Executive
GAMBIA BIRD AIRLINE
09.2012 - 06.2014
- Issue airline tickets
- Confirm and modify flight reservations
- Compile and generate passenger manifest
- Prepare and locate records and information for customers and colleagues
- Ensure that colleagues and customers follow proper procedures
- Keep records and information
Sales and Reservation Agent
BENDAVIA TRAVEL AGENCY
08.2010 - 09.2012
- Company Overview: (Air Nigeria)
- As a Sales and Ticketing Agent at Bendavia Travel Agency, carry out the duty to issue Tickets, send and receive emails, receive calls for enquiries and Customer Service. In case of flight Cancellation.
- Assisted in the day to day administration of activities in the organization by receiving clients, overseeing clients mails and complaints, channeling and directing such complaints to the right department for solution and reverting back to the clients using secured information technology tools such as the switchboard.
- Attending to associate phone calls, handling walk in visitors (clients) and doing sales entry work in order to make payments to Air Nigeria Airline as Bendavia was the General Sales Agent (GSA).
- Prepared and updated daily Ticket Sales Settlement Report (T.S.S.R)
- Managed and assisted basic arrangement for clients visit and board meeting in the absence of front desk assistant.
- Conducted of regular outgoing and incoming emails and filing them were management could see it.
- (Air Nigeria)
Personal Assistant
ESAM PRIVATE SECURITY SERVICES
12.2008 - 05.2010
- Implementation of security policies and procedures by ensuring that the rules and regulations were carried out properly by recruited security.
- Conducting of regular budgets and expenses in Esam Private Security Services.
- Ensuring Security for movement and visits via proper vigilance and pro-activeness during call of duty assignments, such as serving the Government for a month before finally employed and ensuring peoples safety both at office and Houses during working Hours.
- Preparing and updating security reports documents by evaluating and preparing adequate data and records for system update.
- Gathering intelligence information and using intelligence to support security needs and objectives of the company through finding solutions to difficulties in existence and being proactive towards unforeseen difficulties.
Assistant Clerical Officer
MALAK CHEMIST PHARMACY
05.2007 - 11.2007
- Restocking supplies and keeping accurate records of what materials are coming in and going out of the pharmacy.
- Taking inventory and ringing up customers.
- Reports and documented incidents and activities.
- Responsible for all functions related to the physical handling of orders.
- Received and stored supplies after computing; and retrieved necessitated documents.
- Assisted in stocking shelves and maintaining inventory.
Education
Degree Programme - TOURISM AND HOSPITALITY
MARSHALLS UNIVERSITY AFFILIATED TO U.C.C.
Foundation - I.A.T.A/ U.F.T.A.A in Travel & Tourism
Aviation Institute of Excellence
A1.1 Level -
Alliance Francaise Gambia
Information Technology Level 2 & 3 -
Jollof Tutors Institution
Information Technology Level 1 -
Humanity First Institution
Senior Secondary School -
Saint Joseph's Senior Secondary School
Skills
- Organization
- Typing
- Attention to Detail
- Analyzing Information
- Results Driven
- Energy Level
- Time Management
- Prioritization
- Deadline Management
- Client communication
- Analytical thinking
- Customer relationship management
- Teaching methodologies
- Travel logistics management
- Team collaboration
- Customer support
Accomplishments
- Certificate in Leadership Role as a Secretary in the Arts and Cultural Club, 06/01/06
- Beauty Pageant Certificates: Miss Independence
- Miss KMC and Face of The Gambia, Recommendation Letter obtained at Bendavia Travel agency whilst I was under probation.
Other Training Certificates
- CERTIFIED GDS AMADEUS, 07/22/13
- AVANTIC SYSTEM
- CERTIFIED AIRLINE TICKETING
- BIBLE UNIVERSITY ONLINE DEGREE OF CERTIFICATE IN BIBLICAL STUDIES, 07/22/13
Disclaimer
The above is true description of my work experience, school and skills I have obtained during the past and present years. I hereby look forward in hearing from you.
References
On Request
Clerical Skills
- I prepare, record, check over and proofread correspondence, invoices, reports and relevant material
- Organize travel schedules and book reservations
- Set up and uphold manual and automated information filing systems
- Assist in sourcing data for computer entry by compiling and sorting information; establishing entry priorities.
- Maintain data entry requirements by following data program techniques and procedures.
Attributes
- Data Entry Skills
- Proactive
- A great team player with a sense of devotion to duty
- Excellent Communication and Interpersonal Skills
- A good communicator with an excellent command of both written and oral English
- Ready to learn and handle new roles efficiently and effectively.
Timeline
English Teacher Volunteer
Ministry Of Education Chile
09.2025 - 11.2025
Lecturer
Marshalls College University
03.2025 - 06.2025
Freelancer
Entrepreneur
01.2020 - Current
Conference and Logistics Assistant
FORUM FOR AGRICULTURAL RESEARCH IN AFRICA
02.2017 - 12.2020
Manager for Sales and Ticketing
LEO DYNASTY TRAVEL AND TOUR
09.2015 - 12.2016
Airline Ticketing & Reservation Executive
GAMBIA BIRD AIRLINE
09.2012 - 06.2014
Sales and Reservation Agent
BENDAVIA TRAVEL AGENCY
08.2010 - 09.2012
Personal Assistant
ESAM PRIVATE SECURITY SERVICES
12.2008 - 05.2010
Assistant Clerical Officer
MALAK CHEMIST PHARMACY
05.2007 - 11.2007
Degree Programme - TOURISM AND HOSPITALITY
MARSHALLS UNIVERSITY AFFILIATED TO U.C.C.
Foundation - I.A.T.A/ U.F.T.A.A in Travel & Tourism
Aviation Institute of Excellence
A1.1 Level -
Alliance Francaise Gambia
Information Technology Level 2 & 3 -
Jollof Tutors Institution
Information Technology Level 1 -
Humanity First Institution
Senior Secondary School -
Saint Joseph's Senior Secondary School