Connie L Hollis
Walgreens
Red Boiling Springs,TN
15
years of professional experience
Detail-oriented Inventory Specialist with proven expertise in optimizing processes and enhancing product availability. Skilled in inventory management, customer service, and team collaboration, contributing to increased operational efficiency and customer satisfaction.
Work History
Inventory Specialist
11 Months- Utilized inventory management software to track stock levels and streamline reorder processes.
- Coordinated inventory management processes to ensure stock accuracy and availability.
- Assisted in conducting regular inventory audits, identifying discrepancies, and implementing corrective measures.
- Collaborated with team members to optimize storage solutions and enhance accessibility of products.
- Performed data entry and completed proper paperwork.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Maintained organized records of received shipments, damages, and returns for reporting purposes.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
- Reduced waste by identifying and addressing issues in stock rotation practices.
- Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
- Enhanced product availability with efficient inventory tracking, ensuring high-demand items were always in stock.
- Developed and maintained positive relationships with vendors, ensuring reliable supply and favorable terms.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Shift Lead
4 Years 4 Months- Supervised daily operations, ensuring compliance with company policies and operational standards.
- Trained and mentored team members, enhancing productivity and service quality.
- Managed inventory processes, optimizing stock levels and reducing waste.
- Coordinated staff schedules, aligning workforce availability with peak customer demand.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Ensured adherence to safety protocols, fostering a secure environment for both employees and customers.
Co Owner
11 Years 7 Months- Directed daily operations, ensuring smooth workflow and customer satisfaction.
- Managed inventory systems to optimize stock levels and reduce overhead costs.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Pharmacy Technician
9 Months- Processed and dispensed medications accurately, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in managing inventory levels and ordering supplies efficiently.
- Verified prescription information for accuracy and completeness prior to dispensing.
- Trained new pharmacy technicians on operational procedures and best practices.
- Implemented workflow enhancements to reduce wait times for customers significantly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Personal Banker
9 Years 5 Months- Cultivated strong client relationships through personalized banking services and tailored financial solutions.
- Streamlined account opening processes, enhancing efficiency and improving customer satisfaction.
- Analyzed client feedback to identify areas for service improvement and operational efficiency.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Processed deposits, withdrawals and ACH transfers accurately.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Education
High School Diploma
Timeline
Inventory Specialist
Walgreens
09.2025 - CurrentRead More
Shift Lead
Walgreens
05.2021 - 09.2025Read More
Pharmacy Technician
Walgreens
08.2020 - 05.2021Read More
Co Owner
Jeff's Auto Sales
03.2011 - 10.2022Read More
Personal Banker
Macon Bank and Trust Co.
03.2011 - 08.2020Read More
Red Boiling Springs High School
High School Diploma
Read More