Hi, I’m
Connie M. Daniel
Odenton,MD
Summary
Expert Learning and Development Business Partner focused on improving business outcomes with proactive approach and skills in organizational development process analysis, business problem-solving and cross-functional collaboration. Leverages business data to deliver transformational learning experiences to team members across the globe. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
7
years of professional experience
Work History
Ciena CorporationHanover, MD
Global Learning Business Partner
01.2014 - 01.2018
Job overview
- Led the team that organized learning and development for over 900 service employees and increased course participation by 76% by designing a learning system that was mobile and assessable across all devices
- Collaborated with C-level executives and leaders to identify strategic learning areas resulting in launch of innovative projects including remote learning
- Managed 10 teams and created new learning programs to promote innovation across all organizations at Ciena
- Revitalized communication to promote Global learning initiatives resulting in increased participation by 50%
- Collaborated with Executives and Leadership within the Services Organization to identify strategic business areas such as Coaching 360 project which impacted future direction os the services departments
- Participated in initiatives to promote application of design thinking to solve business problems and create innovation.
- Facilitated leadership training to develop new leaders from within, drive change and effectively oversee special projects.
- Engaged proactively with business functions to understand needs, filter suggestions and communicate needs to help improve business outcomes.
- Interfaced between internal teams to facilitate communications and optimize collaborations for key initiatives.
- Recognized process gaps inherent in current systems and developed strategies to overcome current issues and prepare effectively for expected changes.
- Connected with Service team to develop policy-based and software-centric solutions for different needs.
- Guided employees to achieve organizational goals and objectives.
- Analyzed trends and metrics in partnership with peers to develop programs and policies.
- Worked cross-functionally to drive process improvement, optimizing internal operations.
CDW ConsultingCarlisle, PA
Owner and Sr. Consultant
06.2012 - 01.2014
Job overview
- Led the company and partnered with senior management to support the business operations and build employees relations; established relationships with business leaders for over a 3000 people organization, developed 200 staff talent roles skills and performance, oversaw 700K budget
- Provided workforce development consulting needs assessments, performance intervention specification, competency development solutions and plans to address workforce capability transformation requirements
- Articulated and created training strategies for 5 new call centers in the USA and Europe.
- Established first call center training program within a Community College Business and Education center that is still in operation today.
- Facilitated 8k personnel across the globe by designing and creating eLearning course within budget.
- Trained people department leaders for all HR functions at a 1K employee manufacturing plant including performance management, succession planning, L&D, team engagement and recognition.
- Organizational development consultant to a variety of governmental, corporate and nonprofit clients.
- As a senior consultant, served as liaison and advisor to C-Suite customers and their departments; planned, developed, and provided assessment, survey, and analysis, along with performance coaching, to achieve high functioning individuals and groups.
- Used clients' requirements to develop targeted solutions to fit specific needs.
- Worked closely with stakeholders to identify business issues.
- Established quality standards and performed work according to project schedules.
- Handled complex problems and issues by understanding root cause of issue and implementing solutions.
- Assisted with continuous business improvement based on learnings from client implementation, previous experiences and fresh ideas.
- Identified issues requiring improvement and set processes in place to remedy concerns.
- Implemented needs assessment mechanisms to identify demand for products and services.
Alutiiq Education & Training, Cleveland Job Corps CenterCleveland, OH
Assurance/Data Integrity Officer
03.2011 - 04.2012
Job overview
- Managed training needs within all departments in a 800 bed youth facility with coordinating procedures necessary to meet contractual obligation.
- Created, designed and implemented processes and policies to ensure efficient use of resources with organizational mission, vision and strategic goals.
- Coordinated communication and reporting systems between departments to ensure that all reports, assignments and functions were being met in accordance with SOPs PRH, Corporate, Regional and National Job Corps and Department of Labor requirements.
- Assisted Center Director in determining Center policies and procedures according to Job Corps manuals and Regional and National requirements
- Maintained a system to ensure accuracy and efficiency and Department of Labor contract compliance.
- Work involved audit finance, purchasing, property, academic, career services, residential, MIS/facilities, health & wellness and safety/security functions resulting in 100% compliance for DOL standards
- Managed costs and legal action by ensuring that records for all students – both active and separated – were entered into the system accurately.
- Ensured 100% goal attainment related to OMS, QMS and national guidelines.
- Maintained up-to-date knowledge of company and federal regulations to drive product quality, consistency and compliance.
- Identified problematic areas deviated from quality standards and recommended corrective actions.
- Researched issues and implemented quality assurance plans to correct problems.
- Coached and offered improvement insight to team of 176 employees, boosting efficiency in each department.
- Established product specifications and quality assurance practices.
- Kept records of quality reports and statistical reviews.
- Established procedures and quality standards.
- Reviewed current standards and policies.
Education
Case Western Reserve University, Weatherhead School of Management
MS from Positive Organizational Development & Change
Ashridge Business School
Masters from Organisation Consulting
Katholieke University, Cleveland State University
AMOC from Groups, Psychology
Skills
- Strategic Planning
- Recruitment and Hiring
- Administrative Management
- Proficient in Microsoft Suite, Google Platforms, Social Media Platforms
- Marketing
- Company Processes and Procedures
- Customer Relationship Building
- Employee Motivation
- Customer Service
- Supervision and Training
- Management Team Building
- Staff Hiring
- Program Optimization
- Human Resources
- Hiring and Onboarding
- Needs Assessment
- Performance Improvement
- Employee Relations
- Team Building and Leadership
Accomplishments
- Greater Cleveland Organizational Development Connection
- Organizational Development & Training Forum
- Certified AchieveGlobal Master Trainer
- Certified Appreciative Inquiry Facilitator
- Greater Cleveland Chapter for American Society for Training & Development (ASTD)
- Certified Developing Leadership through Emotional Intelligence Coach
Timeline
Global Learning Business Partner
Ciena Corporation
01.2014 - 01.2018
Owner and Sr. Consultant
CDW Consulting
06.2012 - 01.2014
Assurance/Data Integrity Officer
Alutiiq Education & Training, Cleveland Job Corps Center
03.2011 - 04.2012
Case Western Reserve University, Weatherhead School of Management
MS from Positive Organizational Development & Change
Ashridge Business School
Masters from Organisation Consulting
Katholieke University, Cleveland State University
AMOC from Groups, Psychology
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