Connie Johnson
Milwaukee,WI
Summary
Results-focused professional with a strong ability to collaborate and communicate effectively at all levels to achieve organizational objectives. Exceptional interpersonal, analytical, and organizational skills. Thrives in high-pressure environments and excels in leadership.
Overview
12
12
years of professional experience
Work History
Custody Operations Analyst
US Bank NA
Milwaukee, WI
03.2024 - Current
- Focusing on day-to-day tasks and developing solutions using subject expertise.
- Focusing on providing excellent customer service by collaborating with business partners and external customers.
- Conducting process efficiency and effective customer issue resolution.
- Operating at various levels of risk responsibilities corresponding to the type and size of accounts or products while identifying and minimizing risk in a controlled environment.
- Providing supervisory responsibilities and applying independent judgment and decision-making based on area of expertise.
Mutual Funds Specialist V
US Bank GFS
Milwaukee, WI
05.2016 - 02.2024
- Utilized industry knowledge and problem-solving skills to resolve over 30 complex items daily while assisting investors in achieving their goals
- Analyzed complex transactions for mutual fund clients and shareholders, handling escalated items and ensuring a seamless customer experience
- Mentor new team members by providing guidance and support during their transition from training
- Contributed to increased efficiency and effectiveness by enhancing processes and procedures.
Teller Coordinator/Supervisor II
US Bank
Milwaukee, WI
11.2012 - 04.2016
- Provided excellent customer service and ensured smooth Teller line operations
- Conducted audits of branches to ensure compliance with organizational policies and procedures, contributing to a secure and efficient work environment
- Effectively managed tellers and branch operations by delegating tasks and optimizing performance to achieve goals
- Improved customer loyalty and satisfaction by utilizing customer profiling techniques to establish stronger relationships with new and existing customers.
Education
Associate of Arts - Business Fundamentals
University of Phoenix
August 2023- Current06-2024
High School Program -
Milwaukee Area Technical College
Milwaukee, WI01.1993
Skills
- Interpersonal Skills
- Teamwork and Collaboration
- Professionalism
- Self Motivation
- Analytical Thinking
- Effective Communication
- Organizational Skills
- Multitasking
- Problem-solving abilities
- Leadership
References
References available upon request.
Timeline
Custody Operations Analyst
US Bank NA
03.2024 - Current
Mutual Funds Specialist V
US Bank GFS
05.2016 - 02.2024
Teller Coordinator/Supervisor II
US Bank
11.2012 - 04.2016
Associate of Arts - Business Fundamentals
University of Phoenix
High School Program -
Milwaukee Area Technical College
Similar Profiles
Danalynne KulykDanalynne Kulyk
Senior Fraud Analyst at US Bank NASenior Fraud Analyst at US Bank NA
Tommy MorrenTommy Morren
Business Banker - Small Business Specialist at US Bank NABusiness Banker - Small Business Specialist at US Bank NA
Michelle L. YbarraMichelle L. Ybarra
CRC at US Bank NACRC at US Bank NA
Allison StricklandAllison Strickland
Fraud and Risk Analyst at US Bank NAFraud and Risk Analyst at US Bank NA
Tahaira LewisTahaira Lewis
Vendor Authorization Specialist at Assurance HDVendor Authorization Specialist at Assurance HD