Summary
Overview
Work History
Education
Skills
Section name
Interests
Timeline
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Connie R Taylor

Covington,GA

Summary

Over 20 years' of experience Customer Service, Food and Beverage with a proven ability to supervise. Proficient in multi-tasking in a high pace and demanding environment collaborates well in a team atmosphere or as an individual. Eager to bring my professional and quality service foundation to a work environment that recognizes and promotes exceptional work ethics.

Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.

Overview

23
23
years of professional experience

Work History

Service Manager

TGI Friday
05.2021 - 08.2022
  • Managed 20 staff on rotating shits, cooks, cashiers, dishwashers, servers and bartenders. Including handling customer calls and inquiries and filling in when short on staff in all areas.
  • Managing all areas of the operations for a specific department including marketing and human resources, while ensuring the Company's standards of quality, service and operations are maintained.
  • Manage operations during scheduled shifts, daily decision-making, staff support, scheduling, product quality and cleanliness, take To-Go orders and run register as needed.
  • Follow-up to customer inquiries by phone, in writing or in person as required
  • Train and develop Team Members through ongoing feedback and establish performance expectations and performance

Food & Beverage Operations Manager/Sous Chef

ecco Restaurant
12.2012 - 12.2020
  • Manage prep kitchen staff to ensure the recipes are being followed for quality
  • Develop and test from scratch dessert recipes and train staff how to prepare them
  • Paid invoices on received product and report any shortages or damaged goods
  • Conducts and coordinate on the job training for company standard recipes
  • Headed and created dessert production and training for scratch baking and menu changes
  • Interview, provide recommendation for hiring, terminations advancement, promotion
  • Maintained and compiled a variety of data for reporting purposes

Sous Chef

South City Kitchen Buckhead
01.2020 - 06.2020
  • Performing tasks and entering data in systems utilizing basic computer knowledge
  • Work directly with line staff on final execution of the menu dishes and plating
  • Expediting, ordering, food costing, menu development/management
  • Manage equipment performance and chemicals management

Pastry Chef

Beaches Sandals Resort
04.2012 - 10.2012
  • Served a 100 or more vacationing guest daily
  • Prepared and plated A La Carte desserts for buffet style dining
  • Assisted on special events, brunches and dinner service
  • Worked with various cake, cookie, pie and tart recipes
  • Ability to work in extreme conditions and strict deadlines with proven results

Enrollment Counselor Manager

MAXIMUS, Inc.
11.2005 - 04.2011
  • Company Overview: "Georgia Healthy Families Program"
  • Oversee the daily operations of team to ensure performance metrics are met
  • Implemented guidance for training purposes, ensure staff maintained current knowledge of regulations, policies, laws and procedures
  • Input data into the various computer software systems
  • Monitor performance goals and objectives, complete daily and weekly reports
  • Provide direction to staff when complaints are escalated to management level, coaching and training.
  • Typed letters, reports and tabulated data and memorandums

Relations Manager

Electronic Data Systems, EDS
05.1999 - 07.2004
  • Managed the POS team, assist in repair of the Point of Service machines
  • File reports on daily stats and issues; fill new orders and replacement POS machine
  • Attend daily and weekly staff meeting for problem solving and conflict resolution
  • Monitor performance goals and objectives, complete daily and weekly reports

Education

Associate of Arts - Patisserie and Baking Studies

Le Cordon Bleu Culinary Arts
Tucker, GA

Associate of Arts - Business Administration

University of Phoenix
Phoenix, AZ

Skills

  • Customer service
  • Cash handling
  • Positive attitude
  • Store opening and closing

Section name

MS Office Training (PowerPoint, Word, Excel, Outlook, Skype and SharePoint)

Interests

  • I enjoy cooking for friends and family gatherings
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Road Trips
  • Documenting and sharing travel experiences

Timeline

Service Manager

TGI Friday
05.2021 - 08.2022

Sous Chef

South City Kitchen Buckhead
01.2020 - 06.2020

Food & Beverage Operations Manager/Sous Chef

ecco Restaurant
12.2012 - 12.2020

Pastry Chef

Beaches Sandals Resort
04.2012 - 10.2012

Enrollment Counselor Manager

MAXIMUS, Inc.
11.2005 - 04.2011

Relations Manager

Electronic Data Systems, EDS
05.1999 - 07.2004

Associate of Arts - Patisserie and Baking Studies

Le Cordon Bleu Culinary Arts

Associate of Arts - Business Administration

University of Phoenix

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